CFPB Consumer Complaint Profile
First Financial Resources, Inc.
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 221
- Total complaints
- Above average
- 41
- Last 12 months
- 96.8%
- Timely response
- Below median
- 30
- States affected
The verdict
First Financial Resources, Inc. ranks #859 of 3,843 financial companies by CFPB complaint volume. On response speed it sits at the 38th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- MA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Financial Resources, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.8% Around the middle higher than 38% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 2 |
| 2015 | 4 |
| 2016 | 2 |
| 2017 | 6 |
| 2018 | 10 |
| 2019 | 16 |
| 2020 | 17 |
| 2021 | 26 |
| 2022 | 15 |
| 2023 | 16 |
| 2024 | 50 |
| 2025 | 46 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Financial Resources, Inc.
First Financial Resources, Inc. draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Financial Resources, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does First Financial Resources, Inc. have?
The CFPB has logged 221 complaints against First Financial Resources, Inc. to date, of which 41 came in over the last 12 months.
Does First Financial Resources, Inc. respond to complaints on time?
First Financial Resources, Inc.'s CFPB timely-response rate is 96.8%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for First Financial Resources, Inc.?
"Debt collection" draws more CFPB complaints against First Financial Resources, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with First Financial Resources, Inc.?
The most common issue reported by consumers about First Financial Resources, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against First Financial Resources, Inc.?
You can file a complaint against First Financial Resources, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Financial Resources, Inc.?
The CFPB has recorded complaints against First Financial Resources, Inc. from 30 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.