CFPB Consumer Complaint Profile

First Financial Resources, Inc.

Consumers have filed 221 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

221
Total complaints
41
Last 12 months
96.8%
Timely response
30
States affected

The verdict

First Financial Resources, Inc. ranks #860 of 3,848 financial companies by CFPB complaint volume, with 221 complaints on record. It answers 96.8% of complaints on time - above the 93% median for companies with 100+ complaints.

#860
of 3,848 companies by volume
96.8%
answered on time
Debt collection
most-complained product
30
states with complaints
First Financial Resources, Inc. timely response rate 96.8%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical debt 109
Debt collection - I do not know 47
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 17
Debt collection - Other debt 16
Credit reporting or other personal consumer reports - Credit reporting 11
Debt collection - Medical 7
Debt collection - Other (i.e. phone, health club, etc.) 5
Debt collection - Private student loan debt 5
Debt collection - Credit card debt 2
Student loan - Non-federal student loan 1

Top Issues

1.Attempts to collect debt not owed 95
2.Written notification about debt 38
3.Incorrect information on your report 17
4.False statements or representation 17
5.Took or threatened to take negative or legal action 14
6.Cont'd attempts collect debt not owed 9
7.Communication tactics 8
8.Improper use of your report 7
9.Electronic communications 5
10.Threatened to contact someone or share information improperly 3

Complaints by Year

Year Complaints
2013 2
2014 2
2015 4
2016 2
2017 6
2018 10
2019 16
2020 17
2021 26
2022 15
2023 16
2024 50
2025 46
2026 9

Complaints by State (Top 15)

Massachusetts 113
Florida 16
California 13
New Hampshire 12
New York 9
Texas 7
Georgia 5
Pennsylvania 5
Illinois 5
New Jersey 4
Ohio 3
Tennessee 3
Maine 3
South Carolina 3
District of Columbia 2

Company Responses

Closed with explanation 221

What the CFPB Complaint Record Shows for First Financial Resources, Inc.

First Financial Resources, Inc. carries 221 complaints in the CFPB's database, 41 of them filed within the past 12 months. Consumers spanning 30 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.

Within the Bureau's 15-day response window, First Financial Resources, Inc. answers 96.8% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 0% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does First Financial Resources, Inc. have?

The CFPB has logged 221 complaints against First Financial Resources, Inc. to date, of which 41 came in over the last 12 months.

Does First Financial Resources, Inc. respond to complaints on time?

First Financial Resources, Inc.'s CFPB timely-response rate is 96.8%. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for First Financial Resources, Inc.?

"Debt collection" draws more CFPB complaints against First Financial Resources, Inc. than any other product - see the full breakdown above.

What is the most common complaint issue with First Financial Resources, Inc.?

The most common issue reported by consumers about First Financial Resources, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.

How do I file a complaint against First Financial Resources, Inc.?

You can file a complaint against First Financial Resources, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about First Financial Resources, Inc.?

The CFPB has recorded complaints against First Financial Resources, Inc. from 30 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

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Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.