CFPB Consumer Complaint Profile
FirstCash, Inc.
What 24 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 24
- Total complaints
- Mid-range
- 13
- Last 12 months
- 100%
- Timely response
- Top decile
- 9
- States affected
The verdict
FirstCash, Inc. ranks #2628 of 3,843 financial companies by CFPB complaint volume, with 24 complaints on record. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #2628
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Payday loan, title l…
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
FirstCash, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 6 |
| 2025 | 13 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for FirstCash, Inc.
The CFPB Consumer Complaint Database has logged 24 complaints against FirstCash, Inc. overall, with 13 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. "Payday loan, title loan, personal loan, or advance loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Property was sold," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, FirstCash, Inc. posts a 100% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 4.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does FirstCash, Inc. have?
The CFPB has logged 24 complaints against FirstCash, Inc. to date, of which 13 came in over the last 12 months.
Does FirstCash, Inc. respond to complaints on time?
CFPB complaints against FirstCash, Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for FirstCash, Inc.?
Among all products tied to FirstCash, Inc., "Payday loan, title loan, personal loan, or advance loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with FirstCash, Inc.?
"Property was sold" is the single most frequently cited issue in complaints against FirstCash, Inc. - see all issues and counts above.
How do I file a complaint against FirstCash, Inc.?
You can file a complaint against FirstCash, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about FirstCash, Inc.?
The CFPB has recorded complaints against FirstCash, Inc. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.