CFPB Consumer Complaint Profile
Freeway Funding, Inc.
Consumers have filed 53 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 53
- Total complaints
- Mid-range
- 24
- Last 12 months
- 98.1%
- Timely response
- Below median
- 5
- States affected
The verdict
53 CFPB complaints put Freeway Funding, Inc. at #1775 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 98.1%, the 48th percentile for the 100+ complaint peer group.
- #1775
- of 3,843 companies by volume
- 98.1%
- on time (48th pctile)
- Credit reporting or …
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Freeway Funding, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.1% Around the middle higher than 48% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 8 in 2024 to 26 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 1 |
| 2023 | 15 |
| 2024 | 8 |
| 2025 | 26 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Freeway Funding, Inc.
Freeway Funding, Inc. carries 53 complaints in the CFPB's database, 24 of them filed within the past 12 months. Consumers spanning 5 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Freeway Funding, Inc. draw a 98.1% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Freeway Funding, Inc. have?
Freeway Funding, Inc. has 53 total consumer complaints filed with the CFPB, with 24 filed in the last 12 months.
Does Freeway Funding, Inc. respond to complaints on time?
CFPB complaints against Freeway Funding, Inc. draw a 98.1% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Freeway Funding, Inc.?
The most complained-about product for Freeway Funding, Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Freeway Funding, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Freeway Funding, Inc. - see all issues and counts above.
How do I file a complaint against Freeway Funding, Inc.?
You can file a complaint against Freeway Funding, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Freeway Funding, Inc.?
The CFPB has recorded complaints against Freeway Funding, Inc. from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.