CFPB Consumer Complaint Profile
Genesis Credit Management, LLC
Behind the 73 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 73
- Total complaints
- Mid-range
- 0
- Last 12 months
- 30.1%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
73 CFPB complaints put Genesis Credit Management, LLC at #1525 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 30.1%, the 2nd percentile among companies with 100+ complaints.
- #1525
- of 3,843 companies by volume
- 30.1%
- on time (2nd pctile)
- Debt collection
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Genesis Credit Management, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
30.1% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 3 |
| 2016 | 22 |
| 2017 | 18 |
| 2018 | 19 |
| 2019 | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Genesis Credit Management, LLC
Genesis Credit Management, LLC carries 73 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 13 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Genesis Credit Management, LLC's timely response rate stands at 30.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. The company's response carried a 26.7% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 1.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Genesis Credit Management, LLC have?
The CFPB has logged 73 complaints against Genesis Credit Management, LLC to date, of which 0 came in over the last 12 months.
Does Genesis Credit Management, LLC respond to complaints on time?
Genesis Credit Management, LLC's CFPB timely-response rate is 30.1%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Genesis Credit Management, LLC?
Among all products tied to Genesis Credit Management, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Genesis Credit Management, LLC?
Consumers most often cite "Communication tactics" when complaining about Genesis Credit Management, LLC; the full issue list with counts is above.
How do I file a complaint against Genesis Credit Management, LLC?
You can file a complaint against Genesis Credit Management, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Genesis Credit Management, LLC?
The CFPB has recorded complaints against Genesis Credit Management, LLC from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Genesis Credit Management, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (26.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.