CFPB Consumer Complaint Profile
Genuine Debt Solutions, LLC.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 0
- Last 12 months
- 47.6%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
By CFPB complaint volume, Genuine Debt Solutions, LLC. is #2800 out of 3,843 financial companies. For answering complaints on time it stands at the 3rd percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- FL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Genuine Debt Solutions, LLC. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
47.6% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 16 |
| 2016 | 4 |
| 2017 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Genuine Debt Solutions, LLC.
Genuine Debt Solutions, LLC. draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is well below the 95% industry benchmark and is a material red flag: late or missing responses are one of the strongest predictors of CFPB supervisory interest. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Genuine Debt Solutions, LLC.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Genuine Debt Solutions, LLC. have?
Genuine Debt Solutions, LLC. has 21 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Genuine Debt Solutions, LLC. respond to complaints on time?
Genuine Debt Solutions, LLC. has a 47.6% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Genuine Debt Solutions, LLC.?
Among all products tied to Genuine Debt Solutions, LLC., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Genuine Debt Solutions, LLC.?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Genuine Debt Solutions, LLC. - see all issues and counts above.
How do I file a complaint against Genuine Debt Solutions, LLC.?
You can file a complaint against Genuine Debt Solutions, LLC. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Genuine Debt Solutions, LLC.?
Genuine Debt Solutions, LLC. has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.