CFPB Consumer Complaint Profile
Georgia Student Finance Authority
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 267
- Total complaints
- Above average
- 88
- Last 12 months
- 65.9%
- Timely response
- Bottom decile
- 24
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Georgia Student Finance Authority places #757 by volume. For answering complaints on time it stands at the 5th percentile in the 100+ complaint peer group.
- Credit reporting or …
- most-complained product
- GA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Georgia Student Finance Authority vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
65.9% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 36 in 2024 to 89 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 3 |
| 2017 | 8 |
| 2018 | 8 |
| 2019 | 7 |
| 2020 | 10 |
| 2021 | 27 |
| 2022 | 27 |
| 2023 | 31 |
| 2024 | 36 |
| 2025 | 89 |
| 2026year in progress | 17 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Georgia Student Finance Authority
Georgia Student Finance Authority draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Georgia Student Finance Authority: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Georgia Student Finance Authority have?
The CFPB has logged 267 complaints against Georgia Student Finance Authority to date, of which 88 came in over the last 12 months.
Does Georgia Student Finance Authority respond to complaints on time?
Georgia Student Finance Authority has a 65.9% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Georgia Student Finance Authority?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Georgia Student Finance Authority than any other product - see the full breakdown above.
What is the most common complaint issue with Georgia Student Finance Authority?
The most common issue reported by consumers about Georgia Student Finance Authority is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Georgia Student Finance Authority?
You can file a complaint against Georgia Student Finance Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Georgia Student Finance Authority?
The CFPB has recorded complaints against Georgia Student Finance Authority from 24 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.