CFPB Consumer Complaint Profile
Georgia Student Finance Authority
What 267 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 267
- Total complaints
- 88
- Last 12 months
- 65.9%
- Timely response
- 24
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Georgia Student Finance Authority has accumulated 267 complaints, placing it #759 by volume. 65.9% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #759
- of 3,848 companies by volume
- 65.9%
- answered on time
- Credit reporting or …
- most-complained product
- 24
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 3 |
| 2017 | 8 |
| 2018 | 8 |
| 2019 | 7 |
| 2020 | 10 |
| 2021 | 27 |
| 2022 | 27 |
| 2023 | 31 |
| 2024 | 36 |
| 2025 | 89 |
| 2026 | 17 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Georgia Student Finance Authority
Georgia Student Finance Authority carries 267 complaints in the CFPB's database, 88 of them filed within the past 12 months. Consumers spanning 24 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Georgia Student Finance Authority's timely response rate stands at 65.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 20% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 1.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Georgia Student Finance Authority have?
The CFPB has logged 267 complaints against Georgia Student Finance Authority to date, of which 88 came in over the last 12 months.
Does Georgia Student Finance Authority respond to complaints on time?
Georgia Student Finance Authority has a 65.9% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Georgia Student Finance Authority?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Georgia Student Finance Authority than any other product - see the full breakdown above.
What is the most common complaint issue with Georgia Student Finance Authority?
The most common issue reported by consumers about Georgia Student Finance Authority is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Georgia Student Finance Authority?
You can file a complaint against Georgia Student Finance Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Georgia Student Finance Authority?
The CFPB has recorded complaints against Georgia Student Finance Authority from 24 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~267)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.