CFPB Consumer Complaint Profile

GMA Investments, LLC

What 196 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

196
Total complaints
24
Last 12 months
45.4%
Timely response
36
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, GMA Investments, LLC sits at #955, with 196 complaints logged. It answers 45.4% of complaints on time - below the 93% median for companies with 100+ complaints.

#955
of 3,848 companies by volume
45.4%
answered on time
Debt collection
most-complained product
36
states with complaints
GMA Investments, LLC timely response rate 45.4%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 77
Debt collection - Payday loan debt 51
Debt collection - Other debt 16
Debt collection - Payday loan 14
Debt collection - Credit card 12
Debt collection - Other (i.e. phone, health club, etc.) 7
Consumer Loan - Installment loan 4
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 3
Debt collection - Credit card debt 3
Payday loan 2

Top Issues

1.Communication tactics 65
2.Took or threatened to take negative or legal action 25
3.Threatened to contact someone or share information improperly 16
4.Cont'd attempts collect debt not owed 15
5.Attempts to collect debt not owed 15
6.Improper contact or sharing of info 10
7.False statements or representation 10
8.Taking/threatening an illegal action 9
9.Written notification about debt 9
10.Disclosure verification of debt 8

Complaints by Year

Year Complaints
2015 33
2016 29
2017 34
2018 28
2019 25
2020 5
2022 1
2024 14
2025 22
2026 5

Complaints by State (Top 15)

California 22
Florida 18
Texas 18
Virginia 11
Nevada 10
Missouri 10
Wisconsin 7
South Carolina 7
Tennessee 7
Georgia 6
Ohio 5
Oklahoma 5
Washington 5
Illinois 5
Alabama 5

Company Responses

Closed with explanation 112
Untimely response 73
Closed 7
Closed with non-monetary relief 3
Closed with monetary relief 1

What the CFPB Complaint Record Shows for GMA Investments, LLC

GMA Investments, LLC carries 196 complaints in the CFPB's database, 24 of them filed within the past 12 months. Consumers spanning 36 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

GMA Investments, LLC's timely response rate stands at 45.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 16.7% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 2% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does GMA Investments, LLC have?

196 complaints have been filed against GMA Investments, LLC with the CFPB overall - 24 of them in the past year.

Does GMA Investments, LLC respond to complaints on time?

GMA Investments, LLC's CFPB timely-response rate is 45.4%. That trails the 95% industry benchmark by a wide margin.

What product generates the most complaints for GMA Investments, LLC?

The most complained-about product for GMA Investments, LLC is "Debt collection." You can view the full product breakdown on this page.

What is the most common complaint issue with GMA Investments, LLC?

"Communication tactics" is the single most frequently cited issue in complaints against GMA Investments, LLC - see all issues and counts above.

How do I file a complaint against GMA Investments, LLC?

You can file a complaint against GMA Investments, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about GMA Investments, LLC?

The CFPB has recorded complaints against GMA Investments, LLC from 36 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.