CFPB Consumer Complaint Profile
Greenstate Credit Union
Consumers have filed 130 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 130
- Total complaints
- Mid-range
- 57
- Last 12 months
- 98.5%
- Timely response
- Above median
- 23
- States affected
The verdict
Greenstate Credit Union ranks #1180 of 3,843 financial companies by CFPB complaint volume, with 130 complaints on record. Its on-time response rate is 98.5%, the 54th percentile among companies with 100+ complaints.
- #1180
- of 3,843 companies by volume
- 98.5%
- on time (54th pctile)
- Credit reporting or …
- most-complained product
- 23
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Greenstate Credit Union vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.5% Higher than most higher than 54% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 40 in 2024 to 63 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 19 |
| 2024 | 40 |
| 2025 | 63 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Greenstate Credit Union
130 complaints against Greenstate Credit Union appear in the CFPB record, including 57 from the trailing year. The 23 states and territories represented put this footprint in multi-regional territory. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Greenstate Credit Union posts a 98.5% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 17.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Greenstate Credit Union have?
130 complaints have been filed against Greenstate Credit Union with the CFPB overall - 57 of them in the past year.
Does Greenstate Credit Union respond to complaints on time?
Greenstate Credit Union has a 98.5% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Greenstate Credit Union?
Among all products tied to Greenstate Credit Union, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Greenstate Credit Union?
The most common issue reported by consumers about Greenstate Credit Union is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Greenstate Credit Union?
You can file a complaint against Greenstate Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Greenstate Credit Union?
The CFPB has recorded complaints against Greenstate Credit Union from 23 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.