CFPB Consumer Complaint Profile
Grey Inc
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 12
- Total complaints
- Below average
- 11
- Last 12 months
- 58.3%
- Timely response
- Bottom decile
- 1
- States affected
The verdict
By CFPB complaint volume, Grey Inc is #3492 out of 3,843 financial companies. Its on-time response record is at the 4th percentile among companies with 100+ complaints.
- Money transfer, virt…
- most-complained product
- NY
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Grey Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
58.3% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2025 | 10 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Grey Inc
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for Grey Inc, with consumers across the country filing against it. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Other transaction problem" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is well below the 95% industry benchmark and is a material red flag: late or missing responses are one of the strongest predictors of CFPB supervisory interest. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Grey Inc have?
12 complaints have been filed against Grey Inc with the CFPB overall - 11 of them in the past year.
Does Grey Inc respond to complaints on time?
Grey Inc's CFPB timely-response rate is 58.3%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Grey Inc?
Among all products tied to Grey Inc, "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Grey Inc?
"Other transaction problem" is the single most frequently cited issue in complaints against Grey Inc - see all issues and counts above.
How do I file a complaint against Grey Inc?
You can file a complaint against Grey Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.