CFPB Consumer Complaint Profile
Hanwha QCells USA Corp
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 67
- Total complaints
- Mid-range
- 50
- Last 12 months
- 100%
- Timely response
- Top decile
- 19
- States affected
The verdict
By CFPB complaint volume, Hanwha QCells USA Corp is #1580 out of 3,843 financial companies. For answering complaints on time it stands at the 86th percentile in the 100+ complaint peer group.
- Payday loan, title l…
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Hanwha QCells USA Corp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 12 in 2024 to 42 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 1 |
| 2024 | 12 |
| 2025 | 42 |
| 2026year in progress | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Hanwha QCells USA Corp
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Hanwha QCells USA Corp, with consumers across the country filing against it. "Payday loan, title loan, personal loan, or advance loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Getting the loan," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Hanwha QCells USA Corp have?
67 complaints have been filed against Hanwha QCells USA Corp with the CFPB overall - 50 of them in the past year.
Does Hanwha QCells USA Corp respond to complaints on time?
Hanwha QCells USA Corp has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Hanwha QCells USA Corp?
"Payday loan, title loan, personal loan, or advance loan" draws more CFPB complaints against Hanwha QCells USA Corp than any other product - see the full breakdown above.
What is the most common complaint issue with Hanwha QCells USA Corp?
Consumers most often cite "Getting the loan" when complaining about Hanwha QCells USA Corp; the full issue list with counts is above.
How do I file a complaint against Hanwha QCells USA Corp?
You can file a complaint against Hanwha QCells USA Corp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Hanwha QCells USA Corp?
Consumers in 19 states and territories have filed complaints about Hanwha QCells USA Corp with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.