CFPB Consumer Complaint Profile
Hanwha QCells USA Corp
Behind the 67 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 67
- Total complaints
- Mid-range
- 50
- Last 12 months
- 100%
- Timely response
- Top decile
- 19
- States affected
The verdict
67 CFPB complaints put Hanwha QCells USA Corp at #1580 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #1580
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Payday loan, title l…
- most-complained product
- 19
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Hanwha QCells USA Corp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 12 in 2024 to 42 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 1 |
| 2024 | 12 |
| 2025 | 42 |
| 2026year in progress | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Hanwha QCells USA Corp
The CFPB Consumer Complaint Database has logged 67 complaints against Hanwha QCells USA Corp overall, with 50 of those filed in the trailing 12 months. Reports have come from consumers in 19 states and territories, making this a multi-regional complaint footprint. "Payday loan, title loan, personal loan, or advance loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Getting the loan," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Hanwha QCells USA Corp draw a 100% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 4.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Hanwha QCells USA Corp have?
67 complaints have been filed against Hanwha QCells USA Corp with the CFPB overall - 50 of them in the past year.
Does Hanwha QCells USA Corp respond to complaints on time?
Hanwha QCells USA Corp has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Hanwha QCells USA Corp?
"Payday loan, title loan, personal loan, or advance loan" draws more CFPB complaints against Hanwha QCells USA Corp than any other product - see the full breakdown above.
What is the most common complaint issue with Hanwha QCells USA Corp?
Consumers most often cite "Getting the loan" when complaining about Hanwha QCells USA Corp; the full issue list with counts is above.
How do I file a complaint against Hanwha QCells USA Corp?
You can file a complaint against Hanwha QCells USA Corp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Hanwha QCells USA Corp?
Consumers in 19 states and territories have filed complaints about Hanwha QCells USA Corp with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.