CFPB Consumer Complaint Profile
IDT Telecom, Inc
Behind the 20 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 16
- Last 12 months
- 100%
- Timely response
- Top decile
- 13
- States affected
The verdict
IDT Telecom, Inc ranks #2861 of 3,843 financial companies by CFPB complaint volume, with 20 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2861
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Money transfer, virt…
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
IDT Telecom, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 4 |
| 2025 | 12 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for IDT Telecom, Inc
20 complaints against IDT Telecom, Inc appear in the CFPB record, including 16 from the trailing year. The 13 states and territories represented put this footprint in geographically concentrated territory. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Other transaction problem," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against IDT Telecom, Inc draw a 100% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does IDT Telecom, Inc have?
The CFPB has logged 20 complaints against IDT Telecom, Inc to date, of which 16 came in over the last 12 months.
Does IDT Telecom, Inc respond to complaints on time?
IDT Telecom, Inc has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for IDT Telecom, Inc?
The most complained-about product for IDT Telecom, Inc is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with IDT Telecom, Inc?
"Other transaction problem" is the single most frequently cited issue in complaints against IDT Telecom, Inc - see all issues and counts above.
How do I file a complaint against IDT Telecom, Inc?
You can file a complaint against IDT Telecom, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about IDT Telecom, Inc?
IDT Telecom, Inc has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.