CFPB Consumer Complaint Profile
Investors Bank
What 198 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
- 198
- Total complaints
- 0
- Last 12 months
- 88.4%
- Timely response
- 17
- States affected
The verdict
Investors Bank ranks #945 of 3,848 financial companies by CFPB complaint volume, with 198 complaints on record. It answers 88.4% of complaints on time — below the 93% median for companies with 100+ complaints.
- #945
- of 3,848 companies by volume
- 88.4%
- answered on time
- Checking or savings …
- most-complained product
- 17
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 7 |
| 2013 | 9 |
| 2014 | 16 |
| 2015 | 19 |
| 2016 | 22 |
| 2017 | 16 |
| 2018 | 23 |
| 2019 | 37 |
| 2020 | 23 |
| 2021 | 22 |
| 2022 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Investors Bank
The CFPB Consumer Complaint Database has logged 198 complaints against Investors Bank overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 17 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" — a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Investors Bank's timely response rate stands at 88.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response in 17.9% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 15.7% closed with some form of monetary or non-monetary relief to the consumer.
Complaint counts alone do not tell the full story — larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Investors Bank have?
Investors Bank has 198 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Investors Bank respond to complaints on time?
Investors Bank has a 88.4% timely response rate to CFPB complaints.
What product generates the most complaints for Investors Bank?
The most complained-about product for Investors Bank is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Investors Bank?
The most common issue reported by consumers about Investors Bank is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Investors Bank?
You can file a complaint against Investors Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Investors Bank?
Consumers in 17 states and territories have filed complaints about Investors Bank with the CFPB.
Consumer Credit Guides
Related Data
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology — how this data is sourced, computed, and verified.