CFPB Consumer Complaint Profile
Investors Bank
What 198 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 198
- Total complaints
- Above average
- 0
- Last 12 months
- 88.4%
- Timely response
- Bottom quartile
- 17
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Investors Bank has accumulated 198 complaints, placing it #943 by volume. Its on-time response rate is 88.4%, the 16th percentile among companies with 100+ complaints.
- #943
- of 3,843 companies by volume
- 88.4%
- on time (16th pctile)
- Checking or savings …
- most-complained product
- 17
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Investors Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.4% Among the lowest higher than 16% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2021 to 2022 complete years
- Annual CFPB complaint volume moved from 22 in 2021 to 4 in 2022 (2021 → 2022).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 7 |
| 2013 | 9 |
| 2014 | 16 |
| 2015 | 19 |
| 2016 | 22 |
| 2017 | 16 |
| 2018 | 23 |
| 2019 | 37 |
| 2020 | 23 |
| 2021 | 22 |
| 2022 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Investors Bank
Investors Bank carries 198 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 17 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Investors Bank's timely response rate stands at 88.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 17.9% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 15.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Investors Bank have?
The CFPB has logged 198 complaints against Investors Bank to date, of which 0 came in over the last 12 months.
Does Investors Bank respond to complaints on time?
Investors Bank has a 88.4% timely response rate to CFPB complaints.
What product generates the most complaints for Investors Bank?
"Checking or savings account" draws more CFPB complaints against Investors Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Investors Bank?
"Managing an account" is the single most frequently cited issue in complaints against Investors Bank - see all issues and counts above.
How do I file a complaint against Investors Bank?
You can file a complaint against Investors Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Investors Bank?
Investors Bank has drawn CFPB complaints from 17 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Investors Bank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.9% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Investors Bank have?
The CFPB has logged 198 complaints against Investors Bank to date, of which 0 came in over the last 12 months.
Does Investors Bank respond to complaints on time?
Investors Bank has a 88.4% timely response rate to CFPB complaints.
What product generates the most complaints for Investors Bank?
"Checking or savings account" draws more CFPB complaints against Investors Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Investors Bank?
"Managing an account" is the single most frequently cited issue in complaints against Investors Bank - see all issues and counts above.
How do I file a complaint against Investors Bank?
You can file a complaint against Investors Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Investors Bank?
Investors Bank has drawn CFPB complaints from 17 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.