CFPB Consumer Complaint Profile
Io, Inc.
Consumers have filed 713 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 713
- Total complaints
- 103
- Last 12 months
- 95%
- Timely response
- 26
- States affected
The verdict
Io, Inc. ranks #410 of 3,848 financial companies by CFPB complaint volume, with 713 complaints on record. It answers 95% of complaints on time - above the 93% median for companies with 100+ complaints.
- #410
- of 3,848 companies by volume
- 95%
- answered on time
- Debt collection
- most-complained product
- 26
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 15 |
| 2015 | 21 |
| 2016 | 32 |
| 2017 | 52 |
| 2018 | 46 |
| 2019 | 56 |
| 2020 | 71 |
| 2021 | 124 |
| 2022 | 72 |
| 2023 | 43 |
| 2024 | 57 |
| 2025 | 99 |
| 2026 | 24 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Io, Inc.
713 complaints against Io, Inc. appear in the CFPB record, including 103 from the trailing year. The 26 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Io, Inc.'s timely response rate stands at 95%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 27% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 2% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Io, Inc. have?
Io, Inc. has 713 total consumer complaints filed with the CFPB, with 103 filed in the last 12 months.
Does Io, Inc. respond to complaints on time?
Io, Inc. has a 95% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Io, Inc.?
The most complained-about product for Io, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Io, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Io, Inc.; the full issue list with counts is above.
How do I file a complaint against Io, Inc.?
You can file a complaint against Io, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Io, Inc.?
Consumers in 26 states and territories have filed complaints about Io, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~713)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.