CFPB Consumer Complaint Profile
Jacob Law Group, PLLC
Consumers have filed 99 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 99
- Total complaints
- Mid-range
- 12
- Last 12 months
- 92.9%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
Jacob Law Group, PLLC ranks #1336 of 3,843 financial companies by CFPB complaint volume, with 99 complaints on record. It posts a 92.9% on-time response rate, the 23rd percentile among companies with 100+ complaints.
- #1336
- of 3,843 companies by volume
- 92.9%
- on time (23rd pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Jacob Law Group, PLLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.9% Among the lowest higher than 23% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 6 |
| 2015 | 8 |
| 2016 | 6 |
| 2017 | 10 |
| 2018 | 9 |
| 2019 | 7 |
| 2020 | 6 |
| 2021 | 3 |
| 2022 | 11 |
| 2023 | 6 |
| 2024 | 9 |
| 2025 | 15 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Jacob Law Group, PLLC
The CFPB Consumer Complaint Database has logged 99 complaints against Jacob Law Group, PLLC overall, with 12 of those filed in the trailing 12 months. Reports have come from consumers in 11 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Jacob Law Group, PLLC posts a 92.9% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 12% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Jacob Law Group, PLLC have?
The CFPB has logged 99 complaints against Jacob Law Group, PLLC to date, of which 12 came in over the last 12 months.
Does Jacob Law Group, PLLC respond to complaints on time?
Jacob Law Group, PLLC's CFPB timely-response rate is 92.9%.
What product generates the most complaints for Jacob Law Group, PLLC?
"Debt collection" draws more CFPB complaints against Jacob Law Group, PLLC than any other product - see the full breakdown above.
What is the most common complaint issue with Jacob Law Group, PLLC?
"Communication tactics" is the single most frequently cited issue in complaints against Jacob Law Group, PLLC - see all issues and counts above.
How do I file a complaint against Jacob Law Group, PLLC?
You can file a complaint against Jacob Law Group, PLLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Jacob Law Group, PLLC?
The CFPB has recorded complaints against Jacob Law Group, PLLC from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Jacob Law Group, PLLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Jacob Law Group, PLLC have?
The CFPB has logged 99 complaints against Jacob Law Group, PLLC to date, of which 12 came in over the last 12 months.
Does Jacob Law Group, PLLC respond to complaints on time?
Jacob Law Group, PLLC's CFPB timely-response rate is 92.9%.
What product generates the most complaints for Jacob Law Group, PLLC?
"Debt collection" draws more CFPB complaints against Jacob Law Group, PLLC than any other product - see the full breakdown above.
What is the most common complaint issue with Jacob Law Group, PLLC?
"Communication tactics" is the single most frequently cited issue in complaints against Jacob Law Group, PLLC - see all issues and counts above.
How do I file a complaint against Jacob Law Group, PLLC?
You can file a complaint against Jacob Law Group, PLLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Jacob Law Group, PLLC?
The CFPB has recorded complaints against Jacob Law Group, PLLC from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.