CFPB Consumer Complaint Profile
Sterling Jewelers, Inc.
Consumers have filed 1,477 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 1,477
- Total complaints
- Among the highest
- 1
- Last 12 months
- 100%
- Timely response
- Top decile
- 49
- States affected
The verdict
Sterling Jewelers, Inc. ranks #259 of 3,843 financial companies by CFPB complaint volume, with 1,477 complaints on record. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #259
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting, cr…
- most-complained product
- 49
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sterling Jewelers, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2023 to 2025 complete years
- Annual CFPB complaint volume moved from 14 in 2023 to 1 in 2025 (2023 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 22 |
| 2014 | 102 |
| 2015 | 137 |
| 2016 | 155 |
| 2017 | 195 |
| 2018 | 182 |
| 2019 | 156 |
| 2020 | 193 |
| 2021 | 204 |
| 2022 | 115 |
| 2023 | 14 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sterling Jewelers, Inc.
Sterling Jewelers, Inc. carries 1,477 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 49 states and territories have weighed in, giving this a nationwide footprint. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Sterling Jewelers, Inc. posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 12.1% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 4.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sterling Jewelers, Inc. have?
The CFPB has logged 1,477 complaints against Sterling Jewelers, Inc. to date, of which 1 came in over the last 12 months.
Does Sterling Jewelers, Inc. respond to complaints on time?
Sterling Jewelers, Inc. has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Sterling Jewelers, Inc.?
"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Sterling Jewelers, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Sterling Jewelers, Inc.?
The most common issue reported by consumers about Sterling Jewelers, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Sterling Jewelers, Inc.?
You can file a complaint against Sterling Jewelers, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sterling Jewelers, Inc.?
Sterling Jewelers, Inc. has drawn CFPB complaints from 49 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Sterling Jewelers, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,477 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.1% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sterling Jewelers, Inc. have?
The CFPB has logged 1,477 complaints against Sterling Jewelers, Inc. to date, of which 1 came in over the last 12 months.
Does Sterling Jewelers, Inc. respond to complaints on time?
Sterling Jewelers, Inc. has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Sterling Jewelers, Inc.?
"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Sterling Jewelers, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Sterling Jewelers, Inc.?
The most common issue reported by consumers about Sterling Jewelers, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Sterling Jewelers, Inc.?
You can file a complaint against Sterling Jewelers, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sterling Jewelers, Inc.?
Sterling Jewelers, Inc. has drawn CFPB complaints from 49 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.