CFPB Consumer Complaint Profile
Sterling Jewelers, Inc.
Consumers have filed 1,477 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 1,477
- Total complaints
- 1
- Last 12 months
- 100%
- Timely response
- 49
- States affected
The verdict
Sterling Jewelers, Inc. ranks #258 of 3,848 financial companies by CFPB complaint volume, with 1,477 complaints on record. Its on-time response rate is 100%, ahead of the 93% median among companies with 100+ complaints.
- #258
- of 3,848 companies by volume
- 100%
- answered on time
- Credit reporting, cr…
- most-complained product
- 49
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 22 |
| 2014 | 102 |
| 2015 | 137 |
| 2016 | 155 |
| 2017 | 195 |
| 2018 | 182 |
| 2019 | 156 |
| 2020 | 193 |
| 2021 | 204 |
| 2022 | 115 |
| 2023 | 14 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sterling Jewelers, Inc.
Sterling Jewelers, Inc. carries 1,477 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 49 states and territories have weighed in, giving this a nationwide footprint. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Sterling Jewelers, Inc. answers 100% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 12.1% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 4.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sterling Jewelers, Inc. have?
The CFPB has logged 1,477 complaints against Sterling Jewelers, Inc. to date, of which 1 came in over the last 12 months.
Does Sterling Jewelers, Inc. respond to complaints on time?
Sterling Jewelers, Inc. has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Sterling Jewelers, Inc.?
"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Sterling Jewelers, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Sterling Jewelers, Inc.?
The most common issue reported by consumers about Sterling Jewelers, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Sterling Jewelers, Inc.?
You can file a complaint against Sterling Jewelers, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sterling Jewelers, Inc.?
Sterling Jewelers, Inc. has drawn CFPB complaints from 49 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,477)
Also handles Credit reporting, credit repair services, or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.