CFPB Consumer Complaint Profile
Jones, Robin & Robin, P.C.
What 12 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 12
- Total complaints
- Below average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 1
- States affected
The verdict
12 CFPB complaints put Jones, Robin & Robin, P.C. at #3492 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #3492
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 1
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Jones, Robin & Robin, P.C. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 2 |
| 2017 | 3 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 1 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Jones, Robin & Robin, P.C.
12 complaints against Jones, Robin & Robin, P.C. appear in the CFPB record, including 0 from the trailing year. The 1 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Took or threatened to take negative or legal action" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Jones, Robin & Robin, P.C.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Jones, Robin & Robin, P.C. have?
Jones, Robin & Robin, P.C. has 12 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Jones, Robin & Robin, P.C. respond to complaints on time?
CFPB complaints against Jones, Robin & Robin, P.C. draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Jones, Robin & Robin, P.C.?
"Debt collection" draws more CFPB complaints against Jones, Robin & Robin, P.C. than any other product - see the full breakdown above.
What is the most common complaint issue with Jones, Robin & Robin, P.C.?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Jones, Robin & Robin, P.C. - see all issues and counts above.
How do I file a complaint against Jones, Robin & Robin, P.C.?
You can file a complaint against Jones, Robin & Robin, P.C. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Jones, Robin & Robin, P.C.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Jones, Robin & Robin, P.C. have?
Jones, Robin & Robin, P.C. has 12 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Jones, Robin & Robin, P.C. respond to complaints on time?
CFPB complaints against Jones, Robin & Robin, P.C. draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Jones, Robin & Robin, P.C.?
"Debt collection" draws more CFPB complaints against Jones, Robin & Robin, P.C. than any other product - see the full breakdown above.
What is the most common complaint issue with Jones, Robin & Robin, P.C.?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Jones, Robin & Robin, P.C. - see all issues and counts above.
How do I file a complaint against Jones, Robin & Robin, P.C.?
You can file a complaint against Jones, Robin & Robin, P.C. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.