CFPB Consumer Complaint Profile

Kansas Counselors, Inc.

301 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

301
Total complaints
50
Last 12 months
99.7%
Timely response
22
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, Kansas Counselors, Inc. sits at #702, with 301 complaints logged. 99.7% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#702
of 3,848 companies by volume
99.7%
answered on time
Debt collection
most-complained product
22
states with complaints
Kansas Counselors, Inc. timely response rate 99.7%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical debt 118
Debt collection - I do not know 55
Debt collection - Medical 39
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 32
Credit reporting or other personal consumer reports - Credit reporting 21
Debt collection - Other debt 20
Debt collection - Other (i.e. phone, health club, etc.) 6
Debt collection - Credit card debt 2
Debt collection - Credit card 2
Debt or credit management - Debt settlement 2

Top Issues

1.Attempts to collect debt not owed 93
2.Written notification about debt 56
3.Incorrect information on your report 26
4.Disclosure verification of debt 24
5.False statements or representation 20
6.Cont'd attempts collect debt not owed 15
7.Took or threatened to take negative or legal action 15
8.Communication tactics 14
9.Improper use of your report 12
10.Problem with a credit reporting company's investigation into an existing problem 12

Complaints by Year

Year Complaints
2013 3
2014 9
2015 11
2016 21
2017 17
2018 15
2019 17
2020 26
2021 29
2022 29
2023 26
2024 32
2025 53
2026 13

Complaints by State (Top 15)

Missouri 160
Kansas 80
Nebraska 13
Texas 8
Oklahoma 7
Georgia 5
Illinois 4
California 3
Iowa 2
Florida 2
Pennsylvania 2
Washington 2
Nevada 2
Maryland 1
Alabama 1

Company Responses

Closed with explanation 218
Closed with non-monetary relief 83

What the CFPB Complaint Record Shows for Kansas Counselors, Inc.

301 complaints against Kansas Counselors, Inc. appear in the CFPB record, including 50 from the trailing year. The 22 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

99.7% of CFPB-forwarded complaints against Kansas Counselors, Inc. get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 27.8% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 27.6% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Kansas Counselors, Inc. have?

The CFPB has logged 301 complaints against Kansas Counselors, Inc. to date, of which 50 came in over the last 12 months.

Does Kansas Counselors, Inc. respond to complaints on time?

Kansas Counselors, Inc. has a 99.7% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.

What product generates the most complaints for Kansas Counselors, Inc.?

The most complained-about product for Kansas Counselors, Inc. is "Debt collection." You can view the full product breakdown on this page.

What is the most common complaint issue with Kansas Counselors, Inc.?

The most common issue reported by consumers about Kansas Counselors, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.

How do I file a complaint against Kansas Counselors, Inc.?

You can file a complaint against Kansas Counselors, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Kansas Counselors, Inc.?

Kansas Counselors, Inc. has drawn CFPB complaints from 22 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.