CFPB Consumer Complaint Profile
Lanier Collections Agency and Services Inc
242 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 242
- Total complaints
- 13
- Last 12 months
- 96.3%
- Timely response
- 12
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Lanier Collections Agency and Services Inc has accumulated 242 complaints, placing it #805 by volume. It answers 96.3% of complaints on time - above the 93% median for companies with 100+ complaints.
- #805
- of 3,848 companies by volume
- 96.3%
- answered on time
- Debt collection
- most-complained product
- 12
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 6 |
| 2017 | 16 |
| 2018 | 17 |
| 2019 | 27 |
| 2020 | 26 |
| 2021 | 65 |
| 2022 | 30 |
| 2023 | 18 |
| 2024 | 17 |
| 2025 | 16 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Lanier Collections Agency and Services Inc
242 complaints against Lanier Collections Agency and Services Inc appear in the CFPB record, including 13 from the trailing year. The 12 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Lanier Collections Agency and Services Inc answers 96.3% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 14.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0.4% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Lanier Collections Agency and Services Inc have?
Lanier Collections Agency and Services Inc has 242 total consumer complaints filed with the CFPB, with 13 filed in the last 12 months.
Does Lanier Collections Agency and Services Inc respond to complaints on time?
96.3% of the CFPB complaints against Lanier Collections Agency and Services Inc get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Lanier Collections Agency and Services Inc?
Among all products tied to Lanier Collections Agency and Services Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Lanier Collections Agency and Services Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Lanier Collections Agency and Services Inc - see all issues and counts above.
How do I file a complaint against Lanier Collections Agency and Services Inc?
You can file a complaint against Lanier Collections Agency and Services Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Lanier Collections Agency and Services Inc?
Lanier Collections Agency and Services Inc has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~242)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.