CFPB Consumer Complaint Profile
Lanier Collections Agency and Services Inc
242 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 242
- Total complaints
- Above average
- 13
- Last 12 months
- 96.3%
- Timely response
- Below median
- 12
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Lanier Collections Agency and Services Inc has accumulated 242 complaints, placing it #804 by volume. It posts a 96.3% on-time response rate, the 35th percentile among companies with 100+ complaints.
- #804
- of 3,843 companies by volume
- 96.3%
- on time (35th pctile)
- Debt collection
- most-complained product
- 12
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Lanier Collections Agency and Services Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.3% Around the middle higher than 35% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 6 |
| 2017 | 16 |
| 2018 | 17 |
| 2019 | 27 |
| 2020 | 26 |
| 2021 | 65 |
| 2022 | 30 |
| 2023 | 18 |
| 2024 | 17 |
| 2025 | 16 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Lanier Collections Agency and Services Inc
242 complaints against Lanier Collections Agency and Services Inc appear in the CFPB record, including 13 from the trailing year. The 12 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Lanier Collections Agency and Services Inc posts a 96.3% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 14.3% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Lanier Collections Agency and Services Inc have?
Lanier Collections Agency and Services Inc has 242 total consumer complaints filed with the CFPB, with 13 filed in the last 12 months.
Does Lanier Collections Agency and Services Inc respond to complaints on time?
CFPB complaints against Lanier Collections Agency and Services Inc draw a 96.3% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Lanier Collections Agency and Services Inc?
Among all products tied to Lanier Collections Agency and Services Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Lanier Collections Agency and Services Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Lanier Collections Agency and Services Inc - see all issues and counts above.
How do I file a complaint against Lanier Collections Agency and Services Inc?
You can file a complaint against Lanier Collections Agency and Services Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Lanier Collections Agency and Services Inc?
Lanier Collections Agency and Services Inc has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Lanier Collections Agency and Services Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.