CFPB Consumer Complaint Profile
Loan South Finance & Tax Service of Troy, LLC
Behind the 60 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 60
- Total complaints
- Mid-range
- 26
- Last 12 months
- 98.3%
- Timely response
- Above median
- 6
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Loan South Finance & Tax Service of Troy, LLC sits at #1675, with 60 complaints logged. Its on-time response rate is 98.3%, the 51st percentile among companies with 100+ complaints.
- #1675
- of 3,843 companies by volume
- 98.3%
- on time (51st pctile)
- Payday loan, title l…
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Loan South Finance & Tax Service of Troy, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.3% Higher than most higher than 51% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 10 in 2024 to 24 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 3 |
| 2021 | 1 |
| 2023 | 14 |
| 2024 | 10 |
| 2025 | 24 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Loan South Finance & Tax Service of Troy, LLC
Loan South Finance & Tax Service of Troy, LLC carries 60 complaints in the CFPB's database, 26 of them filed within the past 12 months. Consumers spanning 6 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Payday loan, title loan, personal loan, or advance loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Loan South Finance & Tax Service of Troy, LLC draw a 98.3% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 1.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Loan South Finance & Tax Service of Troy, LLC have?
60 complaints have been filed against Loan South Finance & Tax Service of Troy, LLC with the CFPB overall - 26 of them in the past year.
Does Loan South Finance & Tax Service of Troy, LLC respond to complaints on time?
Loan South Finance & Tax Service of Troy, LLC's CFPB timely-response rate is 98.3%. This is considered excellent.
What product generates the most complaints for Loan South Finance & Tax Service of Troy, LLC?
The most complained-about product for Loan South Finance & Tax Service of Troy, LLC is "Payday loan, title loan, personal loan, or advance loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Loan South Finance & Tax Service of Troy, LLC?
The most common issue reported by consumers about Loan South Finance & Tax Service of Troy, LLC is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Loan South Finance & Tax Service of Troy, LLC?
You can file a complaint against Loan South Finance & Tax Service of Troy, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Loan South Finance & Tax Service of Troy, LLC?
The CFPB has recorded complaints against Loan South Finance & Tax Service of Troy, LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Loan South Finance & Tax Service of Troy, LLC have?
60 complaints have been filed against Loan South Finance & Tax Service of Troy, LLC with the CFPB overall - 26 of them in the past year.
Does Loan South Finance & Tax Service of Troy, LLC respond to complaints on time?
Loan South Finance & Tax Service of Troy, LLC's CFPB timely-response rate is 98.3%. This is considered excellent.
What product generates the most complaints for Loan South Finance & Tax Service of Troy, LLC?
The most complained-about product for Loan South Finance & Tax Service of Troy, LLC is "Payday loan, title loan, personal loan, or advance loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Loan South Finance & Tax Service of Troy, LLC?
The most common issue reported by consumers about Loan South Finance & Tax Service of Troy, LLC is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Loan South Finance & Tax Service of Troy, LLC?
You can file a complaint against Loan South Finance & Tax Service of Troy, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Loan South Finance & Tax Service of Troy, LLC?
The CFPB has recorded complaints against Loan South Finance & Tax Service of Troy, LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.