CFPB Consumer Complaint Profile
London & London
What 34 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 34
- Total complaints
- Mid-range
- 8
- Last 12 months
- 97.1%
- Timely response
- Below median
- 3
- States affected
The verdict
London & London ranks #2211 of 3,843 financial companies by CFPB complaint volume, with 34 complaints on record. Its on-time response rate is 97.1%, the 40th percentile among companies with 100+ complaints.
- #2211
- of 3,843 companies by volume
- 97.1%
- on time (40th pctile)
- Debt collection
- most-complained product
- 3
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
London & London vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.1% Around the middle higher than 40% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 4 |
| 2018 | 2 |
| 2019 | 3 |
| 2020 | 1 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 4 |
| 2024 | 5 |
| 2025 | 7 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for London & London
34 complaints against London & London appear in the CFPB record, including 8 from the trailing year. The 3 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Took or threatened to take negative or legal action" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against London & London draw a 97.1% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 2.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does London & London have?
The CFPB has logged 34 complaints against London & London to date, of which 8 came in over the last 12 months.
Does London & London respond to complaints on time?
CFPB complaints against London & London draw a 97.1% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for London & London?
The most complained-about product for London & London is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with London & London?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against London & London - see all issues and counts above.
How do I file a complaint against London & London?
You can file a complaint against London & London directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about London & London?
London & London has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for London & London: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does London & London have?
The CFPB has logged 34 complaints against London & London to date, of which 8 came in over the last 12 months.
Does London & London respond to complaints on time?
CFPB complaints against London & London draw a 97.1% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for London & London?
The most complained-about product for London & London is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with London & London?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against London & London - see all issues and counts above.
How do I file a complaint against London & London?
You can file a complaint against London & London directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about London & London?
London & London has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.