CFPB Consumer Complaint Profile
Malen & Associates, p.c.
104 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 104
- Total complaints
- Mid-range
- 28
- Last 12 months
- 88.5%
- Timely response
- Bottom quartile
- 5
- States affected
The verdict
Malen & Associates, p.c. ranks #1303 of 3,843 financial companies by CFPB complaint volume, with 104 complaints on record. Its on-time response rate is 88.5%, the 16th percentile among companies with 100+ complaints.
- #1303
- of 3,843 companies by volume
- 88.5%
- on time (16th pctile)
- Debt collection
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Malen & Associates, p.c. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.5% Among the lowest higher than 16% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 14 in 2024 to 30 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 5 |
| 2016 | 7 |
| 2017 | 4 |
| 2018 | 7 |
| 2019 | 9 |
| 2020 | 6 |
| 2021 | 6 |
| 2022 | 3 |
| 2023 | 10 |
| 2024 | 14 |
| 2025 | 30 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Malen & Associates, p.c.
Malen & Associates, p.c. carries 104 complaints in the CFPB's database, 28 of them filed within the past 12 months. Consumers spanning 5 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Took or threatened to take negative or legal action" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Malen & Associates, p.c.'s timely response rate stands at 88.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 14.3% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 7.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Malen & Associates, p.c. have?
The CFPB has logged 104 complaints against Malen & Associates, p.c. to date, of which 28 came in over the last 12 months.
Does Malen & Associates, p.c. respond to complaints on time?
Malen & Associates, p.c.'s CFPB timely-response rate is 88.5%.
What product generates the most complaints for Malen & Associates, p.c.?
"Debt collection" draws more CFPB complaints against Malen & Associates, p.c. than any other product - see the full breakdown above.
What is the most common complaint issue with Malen & Associates, p.c.?
The most common issue reported by consumers about Malen & Associates, p.c. is "Took or threatened to take negative or legal action." All complaint issues are listed above with their counts.
How do I file a complaint against Malen & Associates, p.c.?
You can file a complaint against Malen & Associates, p.c. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Malen & Associates, p.c.?
The CFPB has recorded complaints against Malen & Associates, p.c. from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Malen & Associates, p.c.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.