CFPB Consumer Complaint Profile
Malen & Associates, p.c.
104 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 104
- Total complaints
- 28
- Last 12 months
- 88.5%
- Timely response
- 5
- States affected
The verdict
Malen & Associates, p.c. ranks #1305 of 3,848 financial companies by CFPB complaint volume, with 104 complaints on record. Its on-time response rate is 88.5%, trailing the 93% median among companies with 100+ complaints.
- #1305
- of 3,848 companies by volume
- 88.5%
- answered on time
- Debt collection
- most-complained product
- 5
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 5 |
| 2016 | 7 |
| 2017 | 4 |
| 2018 | 7 |
| 2019 | 9 |
| 2020 | 6 |
| 2021 | 6 |
| 2022 | 3 |
| 2023 | 10 |
| 2024 | 14 |
| 2025 | 30 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Malen & Associates, p.c.
Malen & Associates, p.c. carries 104 complaints in the CFPB's database, 28 of them filed within the past 12 months. Consumers spanning 5 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Took or threatened to take negative or legal action" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Malen & Associates, p.c.'s timely response rate stands at 88.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. In 14.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 7.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Malen & Associates, p.c. have?
The CFPB has logged 104 complaints against Malen & Associates, p.c. to date, of which 28 came in over the last 12 months.
Does Malen & Associates, p.c. respond to complaints on time?
Malen & Associates, p.c.'s CFPB timely-response rate is 88.5%.
What product generates the most complaints for Malen & Associates, p.c.?
"Debt collection" draws more CFPB complaints against Malen & Associates, p.c. than any other product - see the full breakdown above.
What is the most common complaint issue with Malen & Associates, p.c.?
The most common issue reported by consumers about Malen & Associates, p.c. is "Took or threatened to take negative or legal action." All complaint issues are listed above with their counts.
How do I file a complaint against Malen & Associates, p.c.?
You can file a complaint against Malen & Associates, p.c. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Malen & Associates, p.c.?
The CFPB has recorded complaints against Malen & Associates, p.c. from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~104)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.