CFPB Consumer Complaint Profile
McKenzie Paul & Associates
33 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 33
- Total complaints
- Mid-range
- 7
- Last 12 months
- 90.9%
- Timely response
- Bottom quartile
- 10
- States affected
The verdict
McKenzie Paul & Associates ranks #2243 of 3,843 financial companies by CFPB complaint volume, with 33 complaints on record. It posts a 90.9% on-time response rate, the 19th percentile among companies with 100+ complaints.
- #2243
- of 3,843 companies by volume
- 90.9%
- on time (19th pctile)
- Debt collection
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
McKenzie Paul & Associates vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.9% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 1 |
| 2017 | 3 |
| 2018 | 5 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 5 |
| 2025 | 5 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for McKenzie Paul & Associates
The CFPB Consumer Complaint Database has logged 33 complaints against McKenzie Paul & Associates overall, with 7 of those filed in the trailing 12 months. Reports have come from consumers in 10 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against McKenzie Paul & Associates draw a 90.9% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does McKenzie Paul & Associates have?
33 complaints have been filed against McKenzie Paul & Associates with the CFPB overall - 7 of them in the past year.
Does McKenzie Paul & Associates respond to complaints on time?
McKenzie Paul & Associates has a 90.9% timely response rate to CFPB complaints.
What product generates the most complaints for McKenzie Paul & Associates?
The most complained-about product for McKenzie Paul & Associates is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with McKenzie Paul & Associates?
The most common issue reported by consumers about McKenzie Paul & Associates is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against McKenzie Paul & Associates?
You can file a complaint against McKenzie Paul & Associates directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about McKenzie Paul & Associates?
McKenzie Paul & Associates has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for McKenzie Paul & Associates: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does McKenzie Paul & Associates have?
33 complaints have been filed against McKenzie Paul & Associates with the CFPB overall - 7 of them in the past year.
Does McKenzie Paul & Associates respond to complaints on time?
McKenzie Paul & Associates has a 90.9% timely response rate to CFPB complaints.
What product generates the most complaints for McKenzie Paul & Associates?
The most complained-about product for McKenzie Paul & Associates is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with McKenzie Paul & Associates?
The most common issue reported by consumers about McKenzie Paul & Associates is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against McKenzie Paul & Associates?
You can file a complaint against McKenzie Paul & Associates directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about McKenzie Paul & Associates?
McKenzie Paul & Associates has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.