CFPB Consumer Complaint Profile
Medical Financial Services, Inc.
What 41 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 41
- Total complaints
- Mid-range
- 1
- Last 12 months
- 78%
- Timely response
- Bottom decile
- 6
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Medical Financial Services, Inc. has accumulated 41 complaints, placing it #2018 by volume. Its on-time response rate is 78%, the 8th percentile among companies with 100+ complaints.
- #2018
- of 3,843 companies by volume
- 78%
- on time (8th pctile)
- Debt collection
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Medical Financial Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2016 | 2 |
| 2017 | 9 |
| 2018 | 10 |
| 2019 | 3 |
| 2020 | 11 |
| 2021 | 1 |
| 2022 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Medical Financial Services, Inc.
The CFPB Consumer Complaint Database has logged 41 complaints against Medical Financial Services, Inc. overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Medical Financial Services, Inc. draw a 78% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 11.1% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Medical Financial Services, Inc. have?
Medical Financial Services, Inc. has 41 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Medical Financial Services, Inc. respond to complaints on time?
Medical Financial Services, Inc. has a 78% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Medical Financial Services, Inc.?
"Debt collection" draws more CFPB complaints against Medical Financial Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Medical Financial Services, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Medical Financial Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Medical Financial Services, Inc.?
You can file a complaint against Medical Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Medical Financial Services, Inc.?
Medical Financial Services, Inc. has drawn CFPB complaints from 6 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Medical Financial Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Medical Financial Services, Inc. have?
Medical Financial Services, Inc. has 41 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Medical Financial Services, Inc. respond to complaints on time?
Medical Financial Services, Inc. has a 78% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Medical Financial Services, Inc.?
"Debt collection" draws more CFPB complaints against Medical Financial Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Medical Financial Services, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Medical Financial Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Medical Financial Services, Inc.?
You can file a complaint against Medical Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Medical Financial Services, Inc.?
Medical Financial Services, Inc. has drawn CFPB complaints from 6 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.