CFPB Consumer Complaint Profile
Medical Recovery Services, LLC
Behind the 38 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 38
- Total complaints
- Mid-range
- 12
- Last 12 months
- 42.1%
- Timely response
- Bottom decile
- 7
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Medical Recovery Services, LLC sits at #2089, with 38 complaints logged. It posts a 42.1% on-time response rate, the 2nd percentile among companies with 100+ complaints.
- #2089
- of 3,843 companies by volume
- 42.1%
- on time (2nd pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Medical Recovery Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
42.1% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2015 | 1 |
| 2016 | 4 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 3 |
| 2022 | 1 |
| 2023 | 4 |
| 2024 | 4 |
| 2025 | 12 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Medical Recovery Services, LLC
The CFPB Consumer Complaint Database has logged 38 complaints against Medical Recovery Services, LLC overall, with 12 of those filed in the trailing 12 months. Reports have come from consumers in 7 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Took or threatened to take negative or legal action" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Medical Recovery Services, LLC's timely response rate stands at 42.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Medical Recovery Services, LLC have?
The CFPB has logged 38 complaints against Medical Recovery Services, LLC to date, of which 12 came in over the last 12 months.
Does Medical Recovery Services, LLC respond to complaints on time?
CFPB complaints against Medical Recovery Services, LLC draw a 42.1% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Medical Recovery Services, LLC?
The most complained-about product for Medical Recovery Services, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Medical Recovery Services, LLC?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Medical Recovery Services, LLC - see all issues and counts above.
How do I file a complaint against Medical Recovery Services, LLC?
You can file a complaint against Medical Recovery Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Medical Recovery Services, LLC?
Medical Recovery Services, LLC has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Medical Recovery Services, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Medical Recovery Services, LLC have?
The CFPB has logged 38 complaints against Medical Recovery Services, LLC to date, of which 12 came in over the last 12 months.
Does Medical Recovery Services, LLC respond to complaints on time?
CFPB complaints against Medical Recovery Services, LLC draw a 42.1% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Medical Recovery Services, LLC?
The most complained-about product for Medical Recovery Services, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Medical Recovery Services, LLC?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Medical Recovery Services, LLC - see all issues and counts above.
How do I file a complaint against Medical Recovery Services, LLC?
You can file a complaint against Medical Recovery Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Medical Recovery Services, LLC?
Medical Recovery Services, LLC has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.