CFPB Consumer Complaint Profile
Merchants and Professional Bureau, Inc.
Behind the 295 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 295
- Total complaints
- Above average
- 2
- Last 12 months
- 99%
- Timely response
- Above median
- 20
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Merchants and Professional Bureau, Inc. has accumulated 295 complaints, placing it #710 by volume. Its on-time response rate is 99%, the 60th percentile among companies with 100+ complaints.
- #710
- of 3,843 companies by volume
- 99%
- on time (60th pctile)
- Debt collection
- most-complained product
- 20
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Merchants and Professional Bureau, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99% Higher than most higher than 60% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2025 complete years
- Annual CFPB complaint volume moved from 30 in 2022 to 2 in 2025 (2022 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 9 |
| 2015 | 16 |
| 2016 | 23 |
| 2017 | 26 |
| 2018 | 45 |
| 2019 | 23 |
| 2020 | 52 |
| 2021 | 68 |
| 2022 | 30 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Merchants and Professional Bureau, Inc.
The CFPB Consumer Complaint Database has logged 295 complaints against Merchants and Professional Bureau, Inc. overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 20 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Merchants and Professional Bureau, Inc. posts a 99% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 19% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Merchants and Professional Bureau, Inc. have?
Merchants and Professional Bureau, Inc. has 295 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Merchants and Professional Bureau, Inc. respond to complaints on time?
CFPB complaints against Merchants and Professional Bureau, Inc. draw a 99% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Merchants and Professional Bureau, Inc.?
The most complained-about product for Merchants and Professional Bureau, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Merchants and Professional Bureau, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Merchants and Professional Bureau, Inc.; the full issue list with counts is above.
How do I file a complaint against Merchants and Professional Bureau, Inc.?
You can file a complaint against Merchants and Professional Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Merchants and Professional Bureau, Inc.?
Merchants and Professional Bureau, Inc. has drawn CFPB complaints from 20 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Merchants and Professional Bureau, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.