CFPB Consumer Complaint Profile
Mercury Financial Intermediate LLC
307 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 307
- Total complaints
- Above average
- 156
- Last 12 months
- 100%
- Timely response
- Top decile
- 36
- States affected
The verdict
307 CFPB complaints put Mercury Financial Intermediate LLC at #689 out of 3,843 financial companies ranked by complaint volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #689
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit card
- most-complained product
- 36
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mercury Financial Intermediate LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 134 |
| 2025 | 129 |
| 2026year in progress | 44 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mercury Financial Intermediate LLC
307 complaints against Mercury Financial Intermediate LLC appear in the CFPB record, including 156 from the trailing year. The 36 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Credit card," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Mercury Financial Intermediate LLC draw a 100% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 5.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mercury Financial Intermediate LLC have?
Mercury Financial Intermediate LLC has 307 total consumer complaints filed with the CFPB, with 156 filed in the last 12 months.
Does Mercury Financial Intermediate LLC respond to complaints on time?
Mercury Financial Intermediate LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Mercury Financial Intermediate LLC?
"Credit card" draws more CFPB complaints against Mercury Financial Intermediate LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Mercury Financial Intermediate LLC?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Mercury Financial Intermediate LLC - see all issues and counts above.
How do I file a complaint against Mercury Financial Intermediate LLC?
You can file a complaint against Mercury Financial Intermediate LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mercury Financial Intermediate LLC?
Consumers in 36 states and territories have filed complaints about Mercury Financial Intermediate LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Credit card
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Mercury Financial Intermediate LLC have?
Mercury Financial Intermediate LLC has 307 total consumer complaints filed with the CFPB, with 156 filed in the last 12 months.
Does Mercury Financial Intermediate LLC respond to complaints on time?
Mercury Financial Intermediate LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Mercury Financial Intermediate LLC?
"Credit card" draws more CFPB complaints against Mercury Financial Intermediate LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Mercury Financial Intermediate LLC?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Mercury Financial Intermediate LLC - see all issues and counts above.
How do I file a complaint against Mercury Financial Intermediate LLC?
You can file a complaint against Mercury Financial Intermediate LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mercury Financial Intermediate LLC?
Consumers in 36 states and territories have filed complaints about Mercury Financial Intermediate LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.