CFPB Consumer Complaint Profile
Mercury Financial Intermediate LLC
307 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 307
- Total complaints
- 156
- Last 12 months
- 100%
- Timely response
- 36
- States affected
The verdict
307 CFPB complaints put Mercury Financial Intermediate LLC at #690 out of 3,848 financial companies ranked by complaint volume. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.
- #690
- of 3,848 companies by volume
- 100%
- answered on time
- Credit card
- most-complained product
- 36
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 134 |
| 2025 | 129 |
| 2026 | 44 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mercury Financial Intermediate LLC
307 complaints against Mercury Financial Intermediate LLC appear in the CFPB record, including 156 from the trailing year. The 36 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Credit card," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
100% of CFPB-forwarded complaints against Mercury Financial Intermediate LLC get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 5.9% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mercury Financial Intermediate LLC have?
Mercury Financial Intermediate LLC has 307 total consumer complaints filed with the CFPB, with 156 filed in the last 12 months.
Does Mercury Financial Intermediate LLC respond to complaints on time?
Mercury Financial Intermediate LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Mercury Financial Intermediate LLC?
"Credit card" draws more CFPB complaints against Mercury Financial Intermediate LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Mercury Financial Intermediate LLC?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Mercury Financial Intermediate LLC - see all issues and counts above.
How do I file a complaint against Mercury Financial Intermediate LLC?
You can file a complaint against Mercury Financial Intermediate LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mercury Financial Intermediate LLC?
Consumers in 36 states and territories have filed complaints about Mercury Financial Intermediate LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~307)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.