CFPB Consumer Complaint Profile
Meta Payments Inc.
224 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 224
- Total complaints
- Above average
- 161
- Last 12 months
- 95.5%
- Timely response
- Below median
- 47
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Meta Payments Inc. has accumulated 224 complaints, placing it #850 by volume. It posts a 95.5% on-time response rate, the 31st percentile among companies with 100+ complaints.
- #850
- of 3,843 companies by volume
- 95.5%
- on time (31st pctile)
- Money transfer, virt…
- most-complained product
- 47
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Meta Payments Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.5% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 43 in 2024 to 122 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 43 |
| 2025 | 122 |
| 2026year in progress | 59 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Meta Payments Inc.
224 complaints against Meta Payments Inc. appear in the CFPB record, including 161 from the trailing year. The 47 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Other service problem" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Meta Payments Inc. posts a 95.5% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Meta Payments Inc. have?
Meta Payments Inc. has 224 total consumer complaints filed with the CFPB, with 161 filed in the last 12 months.
Does Meta Payments Inc. respond to complaints on time?
CFPB complaints against Meta Payments Inc. draw a 95.5% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Meta Payments Inc.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Meta Payments Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Meta Payments Inc.?
Consumers most often cite "Other service problem" when complaining about Meta Payments Inc.; the full issue list with counts is above.
How do I file a complaint against Meta Payments Inc.?
You can file a complaint against Meta Payments Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Meta Payments Inc.?
The CFPB has recorded complaints against Meta Payments Inc. from 47 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Meta Payments Inc. have?
Meta Payments Inc. has 224 total consumer complaints filed with the CFPB, with 161 filed in the last 12 months.
Does Meta Payments Inc. respond to complaints on time?
CFPB complaints against Meta Payments Inc. draw a 95.5% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Meta Payments Inc.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Meta Payments Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Meta Payments Inc.?
Consumers most often cite "Other service problem" when complaining about Meta Payments Inc.; the full issue list with counts is above.
How do I file a complaint against Meta Payments Inc.?
You can file a complaint against Meta Payments Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Meta Payments Inc.?
The CFPB has recorded complaints against Meta Payments Inc. from 47 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.