CFPB Consumer Complaint Profile
Metro Collection Service Inc.
What 156 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 156
- Total complaints
- Mid-range
- 26
- Last 12 months
- 96.8%
- Timely response
- Below median
- 26
- States affected
The verdict
156 CFPB complaints put Metro Collection Service Inc. at #1079 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 96.8%, the 38th percentile for the 100+ complaint peer group.
- #1079
- of 3,843 companies by volume
- 96.8%
- on time (38th pctile)
- Debt collection
- most-complained product
- 26
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Metro Collection Service Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.8% Around the middle higher than 38% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 7 |
| 2015 | 10 |
| 2016 | 12 |
| 2017 | 11 |
| 2018 | 8 |
| 2019 | 7 |
| 2020 | 5 |
| 2021 | 12 |
| 2022 | 7 |
| 2023 | 11 |
| 2024 | 34 |
| 2025 | 25 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Metro Collection Service Inc.
The CFPB Consumer Complaint Database has logged 156 complaints against Metro Collection Service Inc. overall, with 26 of those filed in the trailing 12 months. Reports have come from consumers in 26 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Metro Collection Service Inc. draw a 96.8% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 11.8% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 8.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Metro Collection Service Inc. have?
156 complaints have been filed against Metro Collection Service Inc. with the CFPB overall - 26 of them in the past year.
Does Metro Collection Service Inc. respond to complaints on time?
CFPB complaints against Metro Collection Service Inc. draw a 96.8% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Metro Collection Service Inc.?
Among all products tied to Metro Collection Service Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Metro Collection Service Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Metro Collection Service Inc.; the full issue list with counts is above.
How do I file a complaint against Metro Collection Service Inc.?
You can file a complaint against Metro Collection Service Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Metro Collection Service Inc.?
Consumers in 26 states and territories have filed complaints about Metro Collection Service Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Metro Collection Service Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.