CFPB Consumer Complaint Profile
Metro Collection Service Inc.
What 156 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 156
- Total complaints
- 26
- Last 12 months
- 96.8%
- Timely response
- 26
- States affected
The verdict
156 CFPB complaints put Metro Collection Service Inc. at #1081 out of 3,848 financial companies ranked by complaint volume. 96.8% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #1081
- of 3,848 companies by volume
- 96.8%
- answered on time
- Debt collection
- most-complained product
- 26
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 7 |
| 2015 | 10 |
| 2016 | 12 |
| 2017 | 11 |
| 2018 | 8 |
| 2019 | 7 |
| 2020 | 5 |
| 2021 | 12 |
| 2022 | 7 |
| 2023 | 11 |
| 2024 | 34 |
| 2025 | 25 |
| 2026 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Metro Collection Service Inc.
The CFPB Consumer Complaint Database has logged 156 complaints against Metro Collection Service Inc. overall, with 26 of those filed in the trailing 12 months. Reports have come from consumers in 26 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
96.8% of CFPB-forwarded complaints against Metro Collection Service Inc. get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 11.8% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 8.3% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Metro Collection Service Inc. have?
156 complaints have been filed against Metro Collection Service Inc. with the CFPB overall - 26 of them in the past year.
Does Metro Collection Service Inc. respond to complaints on time?
96.8% of the CFPB complaints against Metro Collection Service Inc. get a response within the expected window. This is considered excellent.
What product generates the most complaints for Metro Collection Service Inc.?
Among all products tied to Metro Collection Service Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Metro Collection Service Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Metro Collection Service Inc.; the full issue list with counts is above.
How do I file a complaint against Metro Collection Service Inc.?
You can file a complaint against Metro Collection Service Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Metro Collection Service Inc.?
Consumers in 26 states and territories have filed complaints about Metro Collection Service Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~156)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.