CFPB Consumer Complaint Profile
Midwest Service Bureau, Inc.
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 61
- Total complaints
- Mid-range
- 6
- Last 12 months
- 96.7%
- Timely response
- Below median
- 6
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Midwest Service Bureau, Inc. places #1659 by volume. On response speed it sits at the 37th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- KS
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Midwest Service Bureau, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.7% Around the middle higher than 37% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 6 |
| 2017 | 6 |
| 2018 | 10 |
| 2019 | 6 |
| 2020 | 4 |
| 2021 | 7 |
| 2022 | 4 |
| 2023 | 5 |
| 2024 | 4 |
| 2025 | 7 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Midwest Service Bureau, Inc.
Midwest Service Bureau, Inc. draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Midwest Service Bureau, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Midwest Service Bureau, Inc. have?
The CFPB has logged 61 complaints against Midwest Service Bureau, Inc. to date, of which 6 came in over the last 12 months.
Does Midwest Service Bureau, Inc. respond to complaints on time?
Midwest Service Bureau, Inc. has a 96.7% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Midwest Service Bureau, Inc.?
The most complained-about product for Midwest Service Bureau, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Midwest Service Bureau, Inc.?
Consumers most often cite "Communication tactics" when complaining about Midwest Service Bureau, Inc.; the full issue list with counts is above.
How do I file a complaint against Midwest Service Bureau, Inc.?
You can file a complaint against Midwest Service Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Midwest Service Bureau, Inc.?
The CFPB has recorded complaints against Midwest Service Bureau, Inc. from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.