CFPB Consumer Complaint Profile
MST Financial Services, L.L.C.
Consumers have filed 121 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 121
- Total complaints
- 23
- Last 12 months
- 99.2%
- Timely response
- 14
- States affected
The verdict
121 CFPB complaints put MST Financial Services, L.L.C. at #1227 out of 3,848 financial companies ranked by complaint volume. It answers 99.2% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1227
- of 3,848 companies by volume
- 99.2%
- answered on time
- Debt collection
- most-complained product
- 14
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 7 |
| 2015 | 14 |
| 2016 | 17 |
| 2017 | 9 |
| 2018 | 6 |
| 2019 | 6 |
| 2020 | 8 |
| 2021 | 10 |
| 2022 | 9 |
| 2023 | 3 |
| 2024 | 3 |
| 2025 | 14 |
| 2026 | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for MST Financial Services, L.L.C.
The CFPB Consumer Complaint Database has logged 121 complaints against MST Financial Services, L.L.C. overall, with 23 of those filed in the trailing 12 months. Reports have come from consumers in 14 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Written notification about debt," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, MST Financial Services, L.L.C. answers 99.2% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 29.5% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 18.2% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does MST Financial Services, L.L.C. have?
121 complaints have been filed against MST Financial Services, L.L.C. with the CFPB overall - 23 of them in the past year.
Does MST Financial Services, L.L.C. respond to complaints on time?
99.2% of the CFPB complaints against MST Financial Services, L.L.C. get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for MST Financial Services, L.L.C.?
"Debt collection" draws more CFPB complaints against MST Financial Services, L.L.C. than any other product - see the full breakdown above.
What is the most common complaint issue with MST Financial Services, L.L.C.?
"Written notification about debt" is the single most frequently cited issue in complaints against MST Financial Services, L.L.C. - see all issues and counts above.
How do I file a complaint against MST Financial Services, L.L.C.?
You can file a complaint against MST Financial Services, L.L.C. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about MST Financial Services, L.L.C.?
Consumers in 14 states and territories have filed complaints about MST Financial Services, L.L.C. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~121)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.