CFPB Consumer Complaint Profile
MUSA Holdings, LLC
Consumers have filed 12 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 12
- Total complaints
- Below average
- 2
- Last 12 months
- 66.7%
- Timely response
- Bottom decile
- 8
- States affected
The verdict
12 CFPB complaints put MUSA Holdings, LLC at #3492 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 66.7%, the 5th percentile among companies with 100+ complaints.
- #3492
- of 3,843 companies by volume
- 66.7%
- on time (5th pctile)
- Credit reporting or …
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
MUSA Holdings, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
66.7% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 3 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for MUSA Holdings, LLC
12 complaints against MUSA Holdings, LLC appear in the CFPB record, including 2 from the trailing year. The 8 states and territories represented put this footprint in geographically concentrated territory. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against MUSA Holdings, LLC draw a 66.7% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, the consumer-relief closure rate is 8.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does MUSA Holdings, LLC have?
MUSA Holdings, LLC has 12 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does MUSA Holdings, LLC respond to complaints on time?
MUSA Holdings, LLC has a 66.7% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for MUSA Holdings, LLC?
Among all products tied to MUSA Holdings, LLC, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with MUSA Holdings, LLC?
Consumers most often cite "Incorrect information on your report" when complaining about MUSA Holdings, LLC; the full issue list with counts is above.
How do I file a complaint against MUSA Holdings, LLC?
You can file a complaint against MUSA Holdings, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about MUSA Holdings, LLC?
MUSA Holdings, LLC has drawn CFPB complaints from 8 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does MUSA Holdings, LLC have?
MUSA Holdings, LLC has 12 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does MUSA Holdings, LLC respond to complaints on time?
MUSA Holdings, LLC has a 66.7% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for MUSA Holdings, LLC?
Among all products tied to MUSA Holdings, LLC, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with MUSA Holdings, LLC?
Consumers most often cite "Incorrect information on your report" when complaining about MUSA Holdings, LLC; the full issue list with counts is above.
How do I file a complaint against MUSA Holdings, LLC?
You can file a complaint against MUSA Holdings, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about MUSA Holdings, LLC?
MUSA Holdings, LLC has drawn CFPB complaints from 8 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.