CFPB Consumer Complaint Profile
Mutual Financial Partners
Behind the 40 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 40
- Total complaints
- Mid-range
- 0
- Last 12 months
- 87.5%
- Timely response
- Bottom quartile
- 17
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Mutual Financial Partners sits at #2046, with 40 complaints logged. It posts a 87.5% on-time response rate, the 14th percentile among companies with 100+ complaints.
- #2046
- of 3,843 companies by volume
- 87.5%
- on time (14th pctile)
- Debt collection
- most-complained product
- 17
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mutual Financial Partners vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.5% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 16 |
| 2014 | 18 |
| 2015 | 1 |
| 2016 | 1 |
| 2019 | 1 |
| 2021 | 2 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mutual Financial Partners
40 complaints against Mutual Financial Partners appear in the CFPB record, including 0 from the trailing year. The 17 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Improper contact or sharing of info," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Mutual Financial Partners draw a 87.5% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 11.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mutual Financial Partners have?
The CFPB has logged 40 complaints against Mutual Financial Partners to date, of which 0 came in over the last 12 months.
Does Mutual Financial Partners respond to complaints on time?
Mutual Financial Partners has a 87.5% timely response rate to CFPB complaints.
What product generates the most complaints for Mutual Financial Partners?
Among all products tied to Mutual Financial Partners, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Mutual Financial Partners?
Consumers most often cite "Improper contact or sharing of info" when complaining about Mutual Financial Partners; the full issue list with counts is above.
How do I file a complaint against Mutual Financial Partners?
You can file a complaint against Mutual Financial Partners directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mutual Financial Partners?
The CFPB has recorded complaints against Mutual Financial Partners from 17 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Mutual Financial Partners: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Mutual Financial Partners have?
The CFPB has logged 40 complaints against Mutual Financial Partners to date, of which 0 came in over the last 12 months.
Does Mutual Financial Partners respond to complaints on time?
Mutual Financial Partners has a 87.5% timely response rate to CFPB complaints.
What product generates the most complaints for Mutual Financial Partners?
Among all products tied to Mutual Financial Partners, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Mutual Financial Partners?
Consumers most often cite "Improper contact or sharing of info" when complaining about Mutual Financial Partners; the full issue list with counts is above.
How do I file a complaint against Mutual Financial Partners?
You can file a complaint against Mutual Financial Partners directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mutual Financial Partners?
The CFPB has recorded complaints against Mutual Financial Partners from 17 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.