CFPB Consumer Complaint Profile
National Collection Systems, Inc.
Behind the 479 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 479
- Total complaints
- Above average
- 121
- Last 12 months
- 100%
- Timely response
- Top decile
- 42
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, National Collection Systems, Inc. sits at #525, with 479 complaints logged. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #525
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 42
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
National Collection Systems, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 76 in 2024 to 110 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 9 |
| 2015 | 9 |
| 2016 | 13 |
| 2017 | 28 |
| 2018 | 29 |
| 2019 | 37 |
| 2020 | 18 |
| 2021 | 36 |
| 2022 | 42 |
| 2023 | 41 |
| 2024 | 76 |
| 2025 | 110 |
| 2026year in progress | 30 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for National Collection Systems, Inc.
National Collection Systems, Inc. carries 479 complaints in the CFPB's database, 121 of them filed within the past 12 months. Consumers spanning 42 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
National Collection Systems, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 18.6% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does National Collection Systems, Inc. have?
The CFPB has logged 479 complaints against National Collection Systems, Inc. to date, of which 121 came in over the last 12 months.
Does National Collection Systems, Inc. respond to complaints on time?
National Collection Systems, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for National Collection Systems, Inc.?
The most complained-about product for National Collection Systems, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with National Collection Systems, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against National Collection Systems, Inc. - see all issues and counts above.
How do I file a complaint against National Collection Systems, Inc.?
You can file a complaint against National Collection Systems, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Collection Systems, Inc.?
National Collection Systems, Inc. has drawn CFPB complaints from 42 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for National Collection Systems, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.