CFPB Consumer Complaint Profile
National Collection Systems, Inc.
Behind the 479 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 479
- Total complaints
- 121
- Last 12 months
- 100%
- Timely response
- 42
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, National Collection Systems, Inc. sits at #526, with 479 complaints logged. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #526
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 42
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 9 |
| 2015 | 9 |
| 2016 | 13 |
| 2017 | 28 |
| 2018 | 29 |
| 2019 | 37 |
| 2020 | 18 |
| 2021 | 36 |
| 2022 | 42 |
| 2023 | 41 |
| 2024 | 76 |
| 2025 | 110 |
| 2026 | 30 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for National Collection Systems, Inc.
National Collection Systems, Inc. carries 479 complaints in the CFPB's database, 121 of them filed within the past 12 months. Consumers spanning 42 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
National Collection Systems, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 18.6% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does National Collection Systems, Inc. have?
The CFPB has logged 479 complaints against National Collection Systems, Inc. to date, of which 121 came in over the last 12 months.
Does National Collection Systems, Inc. respond to complaints on time?
National Collection Systems, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for National Collection Systems, Inc.?
The most complained-about product for National Collection Systems, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with National Collection Systems, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against National Collection Systems, Inc. - see all issues and counts above.
How do I file a complaint against National Collection Systems, Inc.?
You can file a complaint against National Collection Systems, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Collection Systems, Inc.?
National Collection Systems, Inc. has drawn CFPB complaints from 42 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~479)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.