CFPB Consumer Complaint Profile
Fifth Third Financial Corporation
Behind the 14,113 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 14,113
- Total complaints
- 1,738
- Last 12 months
- 99.8%
- Timely response
- 56
- States affected
The verdict
Fifth Third Financial Corporation ranks #50 of 3,848 financial companies by CFPB complaint volume, with 14,113 complaints on record. It answers 99.8% of complaints on time - above the 93% median for companies with 100+ complaints.
- #50
- of 3,848 companies by volume
- 99.8%
- answered on time
- Checking or savings …
- most-complained product
- 56
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 23 |
| 2012 | 604 |
| 2013 | 660 |
| 2014 | 644 |
| 2015 | 721 |
| 2016 | 786 |
| 2017 | 775 |
| 2018 | 824 |
| 2019 | 941 |
| 2020 | 986 |
| 2021 | 1,127 |
| 2022 | 1,198 |
| 2023 | 1,308 |
| 2024 | 1,389 |
| 2025 | 1,696 |
| 2026 | 431 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fifth Third Financial Corporation
Fifth Third Financial Corporation carries 14,113 complaints in the CFPB's database, 1,738 of them filed within the past 12 months. Consumers spanning 56 states and territories have weighed in, giving this a nationwide footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Fifth Third Financial Corporation's timely response rate stands at 99.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 18.5% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 17.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fifth Third Financial Corporation have?
The CFPB has logged 14,113 complaints against Fifth Third Financial Corporation to date, of which 1,738 came in over the last 12 months.
Does Fifth Third Financial Corporation respond to complaints on time?
Fifth Third Financial Corporation's CFPB timely-response rate is 99.8%. That is a strong response record by CFPB standards.
What product generates the most complaints for Fifth Third Financial Corporation?
The most complained-about product for Fifth Third Financial Corporation is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Fifth Third Financial Corporation?
Consumers most often cite "Managing an account" when complaining about Fifth Third Financial Corporation; the full issue list with counts is above.
How do I file a complaint against Fifth Third Financial Corporation?
You can file a complaint against Fifth Third Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fifth Third Financial Corporation?
Consumers in 56 states and territories have filed complaints about Fifth Third Financial Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~14,113)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.