CFPB Consumer Complaint Profile
Fifth Third Financial Corporation
Behind the 14,113 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 14,113
- Total complaints
- Among the highest
- 1,738
- Last 12 months
- 99.8%
- Timely response
- Top decile
- 56
- States affected
The verdict
Fifth Third Financial Corporation ranks #50 of 3,843 financial companies by CFPB complaint volume, with 14,113 complaints on record. It posts a 99.8% on-time response rate, the 79th percentile among companies with 100+ complaints.
- #50
- of 3,843 companies by volume
- 99.8%
- on time (79th pctile)
- Checking or savings …
- most-complained product
- 56
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Fifth Third Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.8% Top 21% higher than 79% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1,389 in 2024 to 1,696 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 23 |
| 2012 | 604 |
| 2013 | 660 |
| 2014 | 644 |
| 2015 | 721 |
| 2016 | 786 |
| 2017 | 775 |
| 2018 | 824 |
| 2019 | 941 |
| 2020 | 986 |
| 2021 | 1,127 |
| 2022 | 1,198 |
| 2023 | 1,308 |
| 2024 | 1,389 |
| 2025 | 1,696 |
| 2026year in progress | 431 |
Complaints by State (Top 15)
Company Responses
Fifth Third Financial Corporation Complaint Concentration Profile
Fifth Third Financial Corporation is a high-volume CFPB cohort (14,113 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 95 named product lines in the stored breakdown, the leading three (Checking or savings account, Mortgage, Bank account or service) hold a 41.0% share of product-tagged complaints. The Herfindahl index on that product mix is 0.086 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Managing an account, Trouble during payment process, Incorrect information on your report) cover a 47.7% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Ohio, Florida, Illinois) hold a 43.5% share of state-tagged volume across 56 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 81.7% share among the 14,113 response-tagged complaints (11,531 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (1,696 complaints); the lightest year on file was 2011 (23). From 2024 to 2025, annual volume rose 22.1% (1,389 → 1,696). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Fifth Third Financial Corporation
Fifth Third Financial Corporation carries 14,113 complaints in the CFPB's database, 1,738 of them filed within the past 12 months. Consumers spanning 56 states and territories have weighed in, giving this a nationwide footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Fifth Third Financial Corporation's timely response rate stands at 99.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 18.5% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 17.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fifth Third Financial Corporation have?
The CFPB has logged 14,113 complaints against Fifth Third Financial Corporation to date, of which 1,738 came in over the last 12 months.
Does Fifth Third Financial Corporation respond to complaints on time?
Fifth Third Financial Corporation's CFPB timely-response rate is 99.8%. That is a strong response record by CFPB standards.
What product generates the most complaints for Fifth Third Financial Corporation?
The most complained-about product for Fifth Third Financial Corporation is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Fifth Third Financial Corporation?
Consumers most often cite "Managing an account" when complaining about Fifth Third Financial Corporation; the full issue list with counts is above.
How do I file a complaint against Fifth Third Financial Corporation?
You can file a complaint against Fifth Third Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fifth Third Financial Corporation?
Consumers in 56 states and territories have filed complaints about Fifth Third Financial Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Fifth Third Financial Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (14,113 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.5% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.