CFPB Consumer Complaint Profile

NRA Group, LLC

3,538 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

3,538
Total complaints
1,262
Last 12 months
97.2%
Timely response
53
States affected

The verdict

NRA Group, LLC ranks #137 of 3,848 financial companies by CFPB complaint volume, with 3,538 complaints on record. Its on-time response rate is 97.2%, ahead of the 93% median among companies with 100+ complaints.

#137
of 3,848 companies by volume
97.2%
answered on time
Debt collection
most-complained product
53
states with complaints
NRA Group, LLC timely response rate 97.2%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 1,074
Debt collection - Medical debt 806
Debt collection - Other debt 681
Credit reporting or other personal consumer reports - Credit reporting 387
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 173
Debt collection - Medical 142
Debt collection - Other (i.e. phone, health club, etc.) 111
Debt collection - Credit card debt 72
Debt collection - Payday loan debt 25
Debt collection - Telecommunications debt 24

Top Issues

1.Attempts to collect debt not owed 1,226
2.Written notification about debt 592
3.Took or threatened to take negative or legal action 285
4.False statements or representation 279
5.Incorrect information on your report 271
6.Cont'd attempts collect debt not owed 212
7.Communication tactics 168
8.Improper use of your report 130
9.Problem with a company's investigation into an existing problem 96
10.Electronic communications 75

Complaints by Year

Year Complaints
2013 38
2014 137
2015 112
2016 56
2017 95
2018 117
2019 136
2020 137
2021 180
2022 208
2023 360
2024 489
2025 1,162
2026 311

Complaints by State (Top 15)

Florida 476
Texas 452
Pennsylvania 406
New York 274
Georgia 224
Massachusetts 196
Maryland 173
Ohio 158
California 107
North Carolina 103
New Jersey 80
Louisiana 72
Virginia 60
South Carolina 57
Tennessee 56

Company Responses

Closed with explanation 3,169
Closed with non-monetary relief 317
Closed 31
In progress 20
Closed with monetary relief 1

What the CFPB Complaint Record Shows for NRA Group, LLC

The CFPB Consumer Complaint Database has logged 3,538 complaints against NRA Group, LLC overall, with 1,262 of those filed in the trailing 12 months. Reports have come from consumers in 53 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.

Within the Bureau's 15-day response window, NRA Group, LLC answers 97.2% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 18.5% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 9% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does NRA Group, LLC have?

3,538 complaints have been filed against NRA Group, LLC with the CFPB overall - 1,262 of them in the past year.

Does NRA Group, LLC respond to complaints on time?

NRA Group, LLC has a 97.2% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for NRA Group, LLC?

Among all products tied to NRA Group, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with NRA Group, LLC?

Consumers most often cite "Attempts to collect debt not owed" when complaining about NRA Group, LLC; the full issue list with counts is above.

How do I file a complaint against NRA Group, LLC?

You can file a complaint against NRA Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about NRA Group, LLC?

NRA Group, LLC has drawn CFPB complaints from 53 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.