CFPB Consumer Complaint Profile
National Payment Solutions of New York LLC
What 10 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 0
- Last 12 months
- 90%
- Timely response
- Bottom quartile
- 4
- States affected
The verdict
10 CFPB complaints put National Payment Solutions of New York LLC at #3715 out of 3,843 financial companies ranked by complaint volume. It posts a 90% on-time response rate, the 18th percentile among companies with 100+ complaints.
- #3715
- of 3,843 companies by volume
- 90%
- on time (18th pctile)
- Debt collection
- most-complained product
- 4
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
National Payment Solutions of New York LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 6 |
| 2015 | 1 |
| 2020 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for National Payment Solutions of New York LLC
The CFPB Consumer Complaint Database has logged 10 complaints against National Payment Solutions of New York LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 4 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "False statements or representation" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, National Payment Solutions of New York LLC posts a 90% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 22.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 10%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does National Payment Solutions of New York LLC have?
The CFPB has logged 10 complaints against National Payment Solutions of New York LLC to date, of which 0 came in over the last 12 months.
Does National Payment Solutions of New York LLC respond to complaints on time?
CFPB complaints against National Payment Solutions of New York LLC draw a 90% timely-response rate inside the expected window.
What product generates the most complaints for National Payment Solutions of New York LLC?
Among all products tied to National Payment Solutions of New York LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with National Payment Solutions of New York LLC?
"False statements or representation" is the single most frequently cited issue in complaints against National Payment Solutions of New York LLC - see all issues and counts above.
How do I file a complaint against National Payment Solutions of New York LLC?
You can file a complaint against National Payment Solutions of New York LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Payment Solutions of New York LLC?
Consumers in 4 states and territories have filed complaints about National Payment Solutions of New York LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for National Payment Solutions of New York LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does National Payment Solutions of New York LLC have?
The CFPB has logged 10 complaints against National Payment Solutions of New York LLC to date, of which 0 came in over the last 12 months.
Does National Payment Solutions of New York LLC respond to complaints on time?
CFPB complaints against National Payment Solutions of New York LLC draw a 90% timely-response rate inside the expected window.
What product generates the most complaints for National Payment Solutions of New York LLC?
Among all products tied to National Payment Solutions of New York LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with National Payment Solutions of New York LLC?
"False statements or representation" is the single most frequently cited issue in complaints against National Payment Solutions of New York LLC - see all issues and counts above.
How do I file a complaint against National Payment Solutions of New York LLC?
You can file a complaint against National Payment Solutions of New York LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Payment Solutions of New York LLC?
Consumers in 4 states and territories have filed complaints about National Payment Solutions of New York LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.