CFPB Consumer Complaint Profile
National Principal Group, LLC
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 146
- Total complaints
- Mid-range
- 0
- Last 12 months
- 97.9%
- Timely response
- Below median
- 38
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, National Principal Group, LLC sits at #1110. Its on-time response record is at the 47th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
National Principal Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.9% Around the middle higher than 47% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 19 |
| 2015 | 46 |
| 2016 | 56 |
| 2017 | 15 |
| 2018 | 9 |
| 2020 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for National Principal Group, LLC
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for National Principal Group, LLC, with consumers across the country filing against it. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for National Principal Group, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does National Principal Group, LLC have?
146 complaints have been filed against National Principal Group, LLC with the CFPB overall - 0 of them in the past year.
Does National Principal Group, LLC respond to complaints on time?
National Principal Group, LLC has a 97.9% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for National Principal Group, LLC?
The most complained-about product for National Principal Group, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with National Principal Group, LLC?
The most common issue reported by consumers about National Principal Group, LLC is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against National Principal Group, LLC?
You can file a complaint against National Principal Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Principal Group, LLC?
The CFPB has recorded complaints against National Principal Group, LLC from 38 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.