CFPB Consumer Complaint Profile
NCC Business Services, Inc.
Consumers have filed 861 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 861
- Total complaints
- Among the highest
- 0
- Last 12 months
- 90.9%
- Timely response
- Bottom quartile
- 47
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, NCC Business Services, Inc. has accumulated 861 complaints, placing it #357 by volume. It posts a 90.9% on-time response rate, the 19th percentile among companies with 100+ complaints.
- #357
- of 3,843 companies by volume
- 90.9%
- on time (19th pctile)
- Debt collection
- most-complained product
- 47
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
NCC Business Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.9% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2018 to 2019 complete years
- Annual CFPB complaint volume moved from 215 in 2018 to 126 in 2019 (2018 → 2019).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 20 |
| 2014 | 77 |
| 2015 | 93 |
| 2016 | 147 |
| 2017 | 183 |
| 2018 | 215 |
| 2019 | 126 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for NCC Business Services, Inc.
861 complaints against NCC Business Services, Inc. appear in the CFPB record, including 0 from the trailing year. The 47 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, NCC Business Services, Inc. posts a 90.9% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 12.3% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does NCC Business Services, Inc. have?
The CFPB has logged 861 complaints against NCC Business Services, Inc. to date, of which 0 came in over the last 12 months.
Does NCC Business Services, Inc. respond to complaints on time?
NCC Business Services, Inc. has a 90.9% timely response rate to CFPB complaints.
What product generates the most complaints for NCC Business Services, Inc.?
"Debt collection" draws more CFPB complaints against NCC Business Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with NCC Business Services, Inc.?
The most common issue reported by consumers about NCC Business Services, Inc. is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against NCC Business Services, Inc.?
You can file a complaint against NCC Business Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NCC Business Services, Inc.?
The CFPB has recorded complaints against NCC Business Services, Inc. from 47 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for NCC Business Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.