CFPB Consumer Complaint Profile
NCS, Inc
What 49 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 49
- Total complaints
- Mid-range
- 4
- Last 12 months
- 81.6%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
NCS, Inc ranks #1855 of 3,843 financial companies by CFPB complaint volume, with 49 complaints on record. Its on-time response rate is 81.6%, the 10th percentile among companies with 100+ complaints.
- #1855
- of 3,843 companies by volume
- 81.6%
- on time (10th pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
NCS, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
81.6% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 1 |
| 2016 | 12 |
| 2017 | 6 |
| 2018 | 5 |
| 2019 | 4 |
| 2020 | 3 |
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 4 |
| 2024 | 1 |
| 2025 | 5 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for NCS, Inc
The CFPB Consumer Complaint Database has logged 49 complaints against NCS, Inc overall, with 4 of those filed in the trailing 12 months. Reports have come from consumers in 11 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, NCS, Inc posts a 81.6% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 30% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does NCS, Inc have?
49 complaints have been filed against NCS, Inc with the CFPB overall - 4 of them in the past year.
Does NCS, Inc respond to complaints on time?
NCS, Inc's CFPB timely-response rate is 81.6%.
What product generates the most complaints for NCS, Inc?
The most complained-about product for NCS, Inc is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with NCS, Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against NCS, Inc - see all issues and counts above.
How do I file a complaint against NCS, Inc?
You can file a complaint against NCS, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NCS, Inc?
The CFPB has recorded complaints against NCS, Inc from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for NCS, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (30% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does NCS, Inc have?
49 complaints have been filed against NCS, Inc with the CFPB overall - 4 of them in the past year.
Does NCS, Inc respond to complaints on time?
NCS, Inc's CFPB timely-response rate is 81.6%.
What product generates the most complaints for NCS, Inc?
The most complained-about product for NCS, Inc is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with NCS, Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against NCS, Inc - see all issues and counts above.
How do I file a complaint against NCS, Inc?
You can file a complaint against NCS, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NCS, Inc?
The CFPB has recorded complaints against NCS, Inc from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.