CFPB Consumer Complaint Profile
New Era Asset Management, LLC
Behind the 49 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 49
- Total complaints
- Mid-range
- 0
- Last 12 months
- 95.9%
- Timely response
- Below median
- 22
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, New Era Asset Management, LLC has accumulated 49 complaints, placing it #1855 by volume. It posts a 95.9% on-time response rate, the 33rd percentile among companies with 100+ complaints.
- #1855
- of 3,843 companies by volume
- 95.9%
- on time (33rd pctile)
- Debt collection
- most-complained product
- 22
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
New Era Asset Management, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.9% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 3 |
| 2017 | 7 |
| 2018 | 8 |
| 2019 | 7 |
| 2020 | 7 |
| 2021 | 2 |
| 2022 | 8 |
| 2023 | 4 |
| 2024 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for New Era Asset Management, LLC
49 complaints against New Era Asset Management, LLC appear in the CFPB record, including 0 from the trailing year. The 22 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against New Era Asset Management, LLC draw a 95.9% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does New Era Asset Management, LLC have?
The CFPB has logged 49 complaints against New Era Asset Management, LLC to date, of which 0 came in over the last 12 months.
Does New Era Asset Management, LLC respond to complaints on time?
CFPB complaints against New Era Asset Management, LLC draw a 95.9% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for New Era Asset Management, LLC?
"Debt collection" draws more CFPB complaints against New Era Asset Management, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with New Era Asset Management, LLC?
The most common issue reported by consumers about New Era Asset Management, LLC is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against New Era Asset Management, LLC?
You can file a complaint against New Era Asset Management, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New Era Asset Management, LLC?
The CFPB has recorded complaints against New Era Asset Management, LLC from 22 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for New Era Asset Management, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does New Era Asset Management, LLC have?
The CFPB has logged 49 complaints against New Era Asset Management, LLC to date, of which 0 came in over the last 12 months.
Does New Era Asset Management, LLC respond to complaints on time?
CFPB complaints against New Era Asset Management, LLC draw a 95.9% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for New Era Asset Management, LLC?
"Debt collection" draws more CFPB complaints against New Era Asset Management, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with New Era Asset Management, LLC?
The most common issue reported by consumers about New Era Asset Management, LLC is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against New Era Asset Management, LLC?
You can file a complaint against New Era Asset Management, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New Era Asset Management, LLC?
The CFPB has recorded complaints against New Era Asset Management, LLC from 22 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.