CFPB Consumer Complaint Profile
Newport Intermediate Inc.
Consumers have filed 325 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 325
- Total complaints
- 119
- Last 12 months
- 97.2%
- Timely response
- 42
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Newport Intermediate Inc. has accumulated 325 complaints, placing it #660 by volume. It answers 97.2% of complaints on time - above the 93% median for companies with 100+ complaints.
- #660
- of 3,848 companies by volume
- 97.2%
- answered on time
- Prepaid card
- most-complained product
- 42
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 2 |
| 2023 | 62 |
| 2024 | 118 |
| 2025 | 120 |
| 2026 | 23 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Newport Intermediate Inc.
325 complaints against Newport Intermediate Inc. appear in the CFPB record, including 119 from the trailing year. The 42 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Prepaid card," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble using the card" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Newport Intermediate Inc.'s timely response rate stands at 97.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 15.1% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Newport Intermediate Inc. have?
325 complaints have been filed against Newport Intermediate Inc. with the CFPB overall - 119 of them in the past year.
Does Newport Intermediate Inc. respond to complaints on time?
Newport Intermediate Inc.'s CFPB timely-response rate is 97.2%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Newport Intermediate Inc.?
The most complained-about product for Newport Intermediate Inc. is "Prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with Newport Intermediate Inc.?
The most common issue reported by consumers about Newport Intermediate Inc. is "Trouble using the card." All complaint issues are listed above with their counts.
How do I file a complaint against Newport Intermediate Inc.?
You can file a complaint against Newport Intermediate Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Newport Intermediate Inc.?
The CFPB has recorded complaints against Newport Intermediate Inc. from 42 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~325)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.