CFPB Consumer Complaint Profile
Newport Intermediate Inc.
Consumers have filed 325 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 325
- Total complaints
- Above average
- 119
- Last 12 months
- 97.2%
- Timely response
- Below median
- 42
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Newport Intermediate Inc. has accumulated 325 complaints, placing it #659 by volume. It posts a 97.2% on-time response rate, the 41st percentile among companies with 100+ complaints.
- #659
- of 3,843 companies by volume
- 97.2%
- on time (41st pctile)
- Prepaid card
- most-complained product
- 42
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Newport Intermediate Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.2% Around the middle higher than 41% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 2 |
| 2023 | 62 |
| 2024 | 118 |
| 2025 | 120 |
| 2026year in progress | 23 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Newport Intermediate Inc.
325 complaints against Newport Intermediate Inc. appear in the CFPB record, including 119 from the trailing year. The 42 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Prepaid card," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble using the card" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Newport Intermediate Inc.'s timely response rate stands at 97.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 15.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Newport Intermediate Inc. have?
325 complaints have been filed against Newport Intermediate Inc. with the CFPB overall - 119 of them in the past year.
Does Newport Intermediate Inc. respond to complaints on time?
Newport Intermediate Inc.'s CFPB timely-response rate is 97.2%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Newport Intermediate Inc.?
The most complained-about product for Newport Intermediate Inc. is "Prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with Newport Intermediate Inc.?
The most common issue reported by consumers about Newport Intermediate Inc. is "Trouble using the card." All complaint issues are listed above with their counts.
How do I file a complaint against Newport Intermediate Inc.?
You can file a complaint against Newport Intermediate Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Newport Intermediate Inc.?
The CFPB has recorded complaints against Newport Intermediate Inc. from 42 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Prepaid card
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Newport Intermediate Inc. have?
325 complaints have been filed against Newport Intermediate Inc. with the CFPB overall - 119 of them in the past year.
Does Newport Intermediate Inc. respond to complaints on time?
Newport Intermediate Inc.'s CFPB timely-response rate is 97.2%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Newport Intermediate Inc.?
The most complained-about product for Newport Intermediate Inc. is "Prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with Newport Intermediate Inc.?
The most common issue reported by consumers about Newport Intermediate Inc. is "Trouble using the card." All complaint issues are listed above with their counts.
How do I file a complaint against Newport Intermediate Inc.?
You can file a complaint against Newport Intermediate Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Newport Intermediate Inc.?
The CFPB has recorded complaints against Newport Intermediate Inc. from 42 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.