CFPB Consumer Complaint Profile
Incomm Holdings Inc.
3,156 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 3,156
- Total complaints
- Among the highest
- 560
- Last 12 months
- 77.2%
- Timely response
- Bottom decile
- 54
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Incomm Holdings Inc. sits at #151, with 3,156 complaints logged. On-time replies land at 77.2%, the 8th percentile for the 100+ complaint peer group.
- #151
- of 3,843 companies by volume
- 77.2%
- on time (8th pctile)
- Prepaid card
- most-complained product
- 54
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Incomm Holdings Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
77.2% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1,004 in 2024 to 579 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 10 |
| 2016 | 40 |
| 2017 | 37 |
| 2018 | 18 |
| 2019 | 57 |
| 2020 | 85 |
| 2021 | 133 |
| 2022 | 394 |
| 2023 | 675 |
| 2024 | 1,004 |
| 2025 | 579 |
| 2026year in progress | 124 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Incomm Holdings Inc.
Incomm Holdings Inc. carries 3,156 complaints in the CFPB's database, 560 of them filed within the past 12 months. Consumers spanning 54 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Prepaid card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble using the card" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Incomm Holdings Inc.'s timely response rate stands at 77.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. The company's response carried a 20.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Incomm Holdings Inc. have?
The CFPB has logged 3,156 complaints against Incomm Holdings Inc. to date, of which 560 came in over the last 12 months.
Does Incomm Holdings Inc. respond to complaints on time?
Incomm Holdings Inc. has a 77.2% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Incomm Holdings Inc.?
The most complained-about product for Incomm Holdings Inc. is "Prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with Incomm Holdings Inc.?
The most common issue reported by consumers about Incomm Holdings Inc. is "Trouble using the card." All complaint issues are listed above with their counts.
How do I file a complaint against Incomm Holdings Inc.?
You can file a complaint against Incomm Holdings Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Incomm Holdings Inc.?
Incomm Holdings Inc. has drawn CFPB complaints from 54 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Incomm Holdings Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,156 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.3% here).
Also handles Prepaid card
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Incomm Holdings Inc. have?
The CFPB has logged 3,156 complaints against Incomm Holdings Inc. to date, of which 560 came in over the last 12 months.
Does Incomm Holdings Inc. respond to complaints on time?
Incomm Holdings Inc. has a 77.2% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Incomm Holdings Inc.?
The most complained-about product for Incomm Holdings Inc. is "Prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with Incomm Holdings Inc.?
The most common issue reported by consumers about Incomm Holdings Inc. is "Trouble using the card." All complaint issues are listed above with their counts.
How do I file a complaint against Incomm Holdings Inc.?
You can file a complaint against Incomm Holdings Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Incomm Holdings Inc.?
Incomm Holdings Inc. has drawn CFPB complaints from 54 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.