CFPB Consumer Complaint Profile
Nexum Group Inc
Behind the 42 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 42
- Total complaints
- Mid-range
- 11
- Last 12 months
- 88.1%
- Timely response
- Bottom quartile
- 14
- States affected
The verdict
42 CFPB complaints put Nexum Group Inc at #1996 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 88.1%, the 15th percentile for the 100+ complaint peer group.
- #1996
- of 3,843 companies by volume
- 88.1%
- on time (15th pctile)
- Credit reporting or …
- most-complained product
- 14
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Nexum Group Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.1% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 7 |
| 2024 | 18 |
| 2025 | 15 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nexum Group Inc
The CFPB Consumer Complaint Database has logged 42 complaints against Nexum Group Inc overall, with 11 of those filed in the trailing 12 months. Reports have come from consumers in 14 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Nexum Group Inc draw a 88.1% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 11.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nexum Group Inc have?
The CFPB has logged 42 complaints against Nexum Group Inc to date, of which 11 came in over the last 12 months.
Does Nexum Group Inc respond to complaints on time?
Nexum Group Inc's CFPB timely-response rate is 88.1%.
What product generates the most complaints for Nexum Group Inc?
Among all products tied to Nexum Group Inc, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Nexum Group Inc?
The most common issue reported by consumers about Nexum Group Inc is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Nexum Group Inc?
You can file a complaint against Nexum Group Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nexum Group Inc?
The CFPB has recorded complaints against Nexum Group Inc from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Nexum Group Inc have?
The CFPB has logged 42 complaints against Nexum Group Inc to date, of which 11 came in over the last 12 months.
Does Nexum Group Inc respond to complaints on time?
Nexum Group Inc's CFPB timely-response rate is 88.1%.
What product generates the most complaints for Nexum Group Inc?
Among all products tied to Nexum Group Inc, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Nexum Group Inc?
The most common issue reported by consumers about Nexum Group Inc is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Nexum Group Inc?
You can file a complaint against Nexum Group Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nexum Group Inc?
The CFPB has recorded complaints against Nexum Group Inc from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.