CFPB Consumer Complaint Profile
Niagara Portfolio Solutions LLC
Consumers have filed 34 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 34
- Total complaints
- Mid-range
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 18
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Niagara Portfolio Solutions LLC sits at #2211, with 34 complaints logged. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2211
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 18
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Niagara Portfolio Solutions LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2014 to 2015 complete years
- Annual CFPB complaint volume moved from 3 in 2014 to 31 in 2015 (2014 → 2015).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 31 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Niagara Portfolio Solutions LLC
Niagara Portfolio Solutions LLC carries 34 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 18 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Niagara Portfolio Solutions LLC posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 20.6% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Niagara Portfolio Solutions LLC have?
34 complaints have been filed against Niagara Portfolio Solutions LLC with the CFPB overall - 0 of them in the past year.
Does Niagara Portfolio Solutions LLC respond to complaints on time?
Niagara Portfolio Solutions LLC's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Niagara Portfolio Solutions LLC?
Among all products tied to Niagara Portfolio Solutions LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Niagara Portfolio Solutions LLC?
The most common issue reported by consumers about Niagara Portfolio Solutions LLC is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Niagara Portfolio Solutions LLC?
You can file a complaint against Niagara Portfolio Solutions LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Niagara Portfolio Solutions LLC?
Consumers in 18 states and territories have filed complaints about Niagara Portfolio Solutions LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Niagara Portfolio Solutions LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Niagara Portfolio Solutions LLC have?
34 complaints have been filed against Niagara Portfolio Solutions LLC with the CFPB overall - 0 of them in the past year.
Does Niagara Portfolio Solutions LLC respond to complaints on time?
Niagara Portfolio Solutions LLC's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Niagara Portfolio Solutions LLC?
Among all products tied to Niagara Portfolio Solutions LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Niagara Portfolio Solutions LLC?
The most common issue reported by consumers about Niagara Portfolio Solutions LLC is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Niagara Portfolio Solutions LLC?
You can file a complaint against Niagara Portfolio Solutions LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Niagara Portfolio Solutions LLC?
Consumers in 18 states and territories have filed complaints about Niagara Portfolio Solutions LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.