CFPB Consumer Complaint Profile
Northway Broker Ltd.
Behind the 31 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 31
- Total complaints
- Mid-range
- 0
- Last 12 months
- 80.6%
- Timely response
- Bottom decile
- 21
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Northway Broker Ltd. sits at #2304, with 31 complaints logged. It posts a 80.6% on-time response rate, the 10th percentile among companies with 100+ complaints.
- #2304
- of 3,843 companies by volume
- 80.6%
- on time (10th pctile)
- Payday loan
- most-complained product
- 21
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Northway Broker Ltd. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
80.6% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 20 |
| 2015 | 4 |
| 2016 | 1 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Northway Broker Ltd.
The CFPB Consumer Complaint Database has logged 31 complaints against Northway Broker Ltd. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 21 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Payday loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Charged fees or interest I didn't expect" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Northway Broker Ltd.'s timely response rate stands at 80.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 20% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 41.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Northway Broker Ltd. have?
Northway Broker Ltd. has 31 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Northway Broker Ltd. respond to complaints on time?
CFPB complaints against Northway Broker Ltd. draw a 80.6% timely-response rate inside the expected window.
What product generates the most complaints for Northway Broker Ltd.?
"Payday loan" draws more CFPB complaints against Northway Broker Ltd. than any other product - see the full breakdown above.
What is the most common complaint issue with Northway Broker Ltd.?
The most common issue reported by consumers about Northway Broker Ltd. is "Charged fees or interest I didn't expect." All complaint issues are listed above with their counts.
How do I file a complaint against Northway Broker Ltd.?
You can file a complaint against Northway Broker Ltd. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Northway Broker Ltd.?
The CFPB has recorded complaints against Northway Broker Ltd. from 21 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Northway Broker Ltd.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Payday loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Northway Broker Ltd. have?
Northway Broker Ltd. has 31 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Northway Broker Ltd. respond to complaints on time?
CFPB complaints against Northway Broker Ltd. draw a 80.6% timely-response rate inside the expected window.
What product generates the most complaints for Northway Broker Ltd.?
"Payday loan" draws more CFPB complaints against Northway Broker Ltd. than any other product - see the full breakdown above.
What is the most common complaint issue with Northway Broker Ltd.?
The most common issue reported by consumers about Northway Broker Ltd. is "Charged fees or interest I didn't expect." All complaint issues are listed above with their counts.
How do I file a complaint against Northway Broker Ltd.?
You can file a complaint against Northway Broker Ltd. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Northway Broker Ltd.?
The CFPB has recorded complaints against Northway Broker Ltd. from 21 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.