CFPB Consumer Complaint Profile
Cash America International, Inc.
Consumers have filed 136 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 136
- Total complaints
- 0
- Last 12 months
- 97.1%
- Timely response
- 35
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Cash America International, Inc. sits at #1155, with 136 complaints logged. It answers 97.1% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1155
- of 3,848 companies by volume
- 97.1%
- answered on time
- Payday loan
- most-complained product
- 35
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 50 |
| 2015 | 12 |
| 2016 | 8 |
| 2017 | 29 |
| 2018 | 25 |
| 2019 | 4 |
| 2020 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cash America International, Inc.
Cash America International, Inc. carries 136 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 35 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Payday loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
97.1% of CFPB-forwarded complaints against Cash America International, Inc. get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 16.3% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 1.5% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cash America International, Inc. have?
136 complaints have been filed against Cash America International, Inc. with the CFPB overall - 0 of them in the past year.
Does Cash America International, Inc. respond to complaints on time?
Cash America International, Inc.'s CFPB timely-response rate is 97.1%. That is a strong response record by CFPB standards.
What product generates the most complaints for Cash America International, Inc.?
Among all products tied to Cash America International, Inc., "Payday loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Cash America International, Inc.?
Consumers most often cite "Communication tactics" when complaining about Cash America International, Inc.; the full issue list with counts is above.
How do I file a complaint against Cash America International, Inc.?
You can file a complaint against Cash America International, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cash America International, Inc.?
Consumers in 35 states and territories have filed complaints about Cash America International, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~136)
Also handles Payday loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.