CFPB Consumer Complaint Profile
Cash America International, Inc.
Consumers have filed 136 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 136
- Total complaints
- Mid-range
- 0
- Last 12 months
- 97.1%
- Timely response
- Below median
- 35
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Cash America International, Inc. sits at #1153, with 136 complaints logged. It posts a 97.1% on-time response rate, the 40th percentile among companies with 100+ complaints.
- #1153
- of 3,843 companies by volume
- 97.1%
- on time (40th pctile)
- Payday loan
- most-complained product
- 35
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cash America International, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.1% Around the middle higher than 40% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 50 |
| 2015 | 12 |
| 2016 | 8 |
| 2017 | 29 |
| 2018 | 25 |
| 2019 | 4 |
| 2020 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cash America International, Inc.
Cash America International, Inc. carries 136 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 35 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Payday loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Cash America International, Inc. draw a 97.1% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 16.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cash America International, Inc. have?
136 complaints have been filed against Cash America International, Inc. with the CFPB overall - 0 of them in the past year.
Does Cash America International, Inc. respond to complaints on time?
Cash America International, Inc.'s CFPB timely-response rate is 97.1%. That is a strong response record by CFPB standards.
What product generates the most complaints for Cash America International, Inc.?
Among all products tied to Cash America International, Inc., "Payday loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Cash America International, Inc.?
Consumers most often cite "Communication tactics" when complaining about Cash America International, Inc.; the full issue list with counts is above.
How do I file a complaint against Cash America International, Inc.?
You can file a complaint against Cash America International, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cash America International, Inc.?
Consumers in 35 states and territories have filed complaints about Cash America International, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cash America International, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.3% here).
Also handles Payday loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Cash America International, Inc. have?
136 complaints have been filed against Cash America International, Inc. with the CFPB overall - 0 of them in the past year.
Does Cash America International, Inc. respond to complaints on time?
Cash America International, Inc.'s CFPB timely-response rate is 97.1%. That is a strong response record by CFPB standards.
What product generates the most complaints for Cash America International, Inc.?
Among all products tied to Cash America International, Inc., "Payday loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Cash America International, Inc.?
Consumers most often cite "Communication tactics" when complaining about Cash America International, Inc.; the full issue list with counts is above.
How do I file a complaint against Cash America International, Inc.?
You can file a complaint against Cash America International, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cash America International, Inc.?
Consumers in 35 states and territories have filed complaints about Cash America International, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.