CFPB Consumer Complaint Profile
Nps Group
28 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 28
- Total complaints
- Mid-range
- 0
- Last 12 months
- 10.7%
- Timely response
- Bottom decile
- 20
- States affected
The verdict
28 CFPB complaints put Nps Group at #2422 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 10.7%, the 1st percentile for the 100+ complaint peer group.
- #2422
- of 3,843 companies by volume
- 10.7%
- on time (1st pctile)
- Debt collection
- most-complained product
- 20
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Nps Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
10.7% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 6 |
| 2015 | 6 |
| 2016 | 6 |
| 2017 | 5 |
| 2018 | 3 |
| 2019 | 1 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nps Group
Nps Group carries 28 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 20 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Nps Group draw a 10.7% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nps Group have?
28 complaints have been filed against Nps Group with the CFPB overall - 0 of them in the past year.
Does Nps Group respond to complaints on time?
Nps Group has a 10.7% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Nps Group?
The most complained-about product for Nps Group is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Nps Group?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Nps Group - see all issues and counts above.
How do I file a complaint against Nps Group?
You can file a complaint against Nps Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nps Group?
Consumers in 20 states and territories have filed complaints about Nps Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Nps Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Nps Group have?
28 complaints have been filed against Nps Group with the CFPB overall - 0 of them in the past year.
Does Nps Group respond to complaints on time?
Nps Group has a 10.7% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Nps Group?
The most complained-about product for Nps Group is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Nps Group?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Nps Group - see all issues and counts above.
How do I file a complaint against Nps Group?
You can file a complaint against Nps Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nps Group?
Consumers in 20 states and territories have filed complaints about Nps Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.