CFPB Consumer Complaint Profile
Ofg Bancorp
Consumers have filed 102 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 102
- Total complaints
- Mid-range
- 71
- Last 12 months
- 100%
- Timely response
- Top decile
- 13
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Ofg Bancorp sits at #1316, with 102 complaints logged. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #1316
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ofg Bancorp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 13 in 2024 to 76 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 13 |
| 2025 | 76 |
| 2026year in progress | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ofg Bancorp
The CFPB Consumer Complaint Database has logged 102 complaints against Ofg Bancorp overall, with 71 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Ofg Bancorp posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ofg Bancorp have?
The CFPB has logged 102 complaints against Ofg Bancorp to date, of which 71 came in over the last 12 months.
Does Ofg Bancorp respond to complaints on time?
Ofg Bancorp's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Ofg Bancorp?
Among all products tied to Ofg Bancorp, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Ofg Bancorp?
Consumers most often cite "Incorrect information on your report" when complaining about Ofg Bancorp; the full issue list with counts is above.
How do I file a complaint against Ofg Bancorp?
You can file a complaint against Ofg Bancorp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ofg Bancorp?
Ofg Bancorp has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Ofg Bancorp have?
The CFPB has logged 102 complaints against Ofg Bancorp to date, of which 71 came in over the last 12 months.
Does Ofg Bancorp respond to complaints on time?
Ofg Bancorp's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Ofg Bancorp?
Among all products tied to Ofg Bancorp, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Ofg Bancorp?
Consumers most often cite "Incorrect information on your report" when complaining about Ofg Bancorp; the full issue list with counts is above.
How do I file a complaint against Ofg Bancorp?
You can file a complaint against Ofg Bancorp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ofg Bancorp?
Ofg Bancorp has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.