CFPB Consumer Complaint Profile
Okx Inc.
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 43
- Total complaints
- Mid-range
- 14
- Last 12 months
- 93%
- Timely response
- Bottom quartile
- 19
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Okx Inc. places #1975 by volume. For answering complaints on time it stands at the 24th percentile in the 100+ complaint peer group.
- Money transfer, virt…
- most-complained product
- FL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Okx Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 10 |
| 2022 | 10 |
| 2023 | 4 |
| 2024 | 5 |
| 2025 | 6 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Okx Inc.
Okx Inc. draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Fraud or scam," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Okx Inc. have?
43 complaints have been filed against Okx Inc. with the CFPB overall - 14 of them in the past year.
Does Okx Inc. respond to complaints on time?
Okx Inc.'s CFPB timely-response rate is 93%.
What product generates the most complaints for Okx Inc.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Okx Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Okx Inc.?
"Fraud or scam" is the single most frequently cited issue in complaints against Okx Inc. - see all issues and counts above.
How do I file a complaint against Okx Inc.?
You can file a complaint against Okx Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Okx Inc.?
Consumers in 19 states and territories have filed complaints about Okx Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.