CFPB Consumer Complaint Profile
Old National Bancorp
511 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 511
- Total complaints
- Above average
- 98
- Last 12 months
- 99.4%
- Timely response
- Above median
- 30
- States affected
The verdict
Old National Bancorp ranks #503 of 3,843 financial companies by CFPB complaint volume, with 511 complaints on record. It posts a 99.4% on-time response rate, the 69th percentile among companies with 100+ complaints.
- #503
- of 3,843 companies by volume
- 99.4%
- on time (69th pctile)
- Checking or savings …
- most-complained product
- 30
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Old National Bancorp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.4% Higher than most higher than 69% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 79 in 2024 to 93 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 14 |
| 2016 | 32 |
| 2017 | 20 |
| 2018 | 32 |
| 2019 | 26 |
| 2020 | 18 |
| 2021 | 14 |
| 2022 | 86 |
| 2023 | 78 |
| 2024 | 79 |
| 2025 | 93 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Old National Bancorp
Old National Bancorp carries 511 complaints in the CFPB's database, 98 of them filed within the past 12 months. Consumers spanning 30 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Old National Bancorp draw a 99.4% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 11.5% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 21.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Old National Bancorp have?
Old National Bancorp has 511 total consumer complaints filed with the CFPB, with 98 filed in the last 12 months.
Does Old National Bancorp respond to complaints on time?
CFPB complaints against Old National Bancorp draw a 99.4% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Old National Bancorp?
The most complained-about product for Old National Bancorp is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Old National Bancorp?
The most common issue reported by consumers about Old National Bancorp is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Old National Bancorp?
You can file a complaint against Old National Bancorp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Old National Bancorp?
Old National Bancorp has drawn CFPB complaints from 30 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Old National Bancorp: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.5% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Old National Bancorp have?
Old National Bancorp has 511 total consumer complaints filed with the CFPB, with 98 filed in the last 12 months.
Does Old National Bancorp respond to complaints on time?
CFPB complaints against Old National Bancorp draw a 99.4% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Old National Bancorp?
The most complained-about product for Old National Bancorp is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Old National Bancorp?
The most common issue reported by consumers about Old National Bancorp is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Old National Bancorp?
You can file a complaint against Old National Bancorp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Old National Bancorp?
Old National Bancorp has drawn CFPB complaints from 30 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.